Supervisor (Osteria Mozza)

As a service‑oriented leader, the Supervisor supports daily operations by leading the team on the floor and delivering professional, guest‑focused service. The role manages service standards, guest feedback, and service recovery while overseeing opening and closing duties. Working closely with management and cross‑functional teams, the Supervisor ensures smooth operations and compliance with safety and hygiene standards.

RESPONSIBILITIES

• Act as a primary point of contact between guests and the restaurant through delivering prompt and quality service in a positive, polite and professional manner
• Supervise and lead by example on the floor, and coordinate the assigned teams during shifts, ensuring smooth service standard flow and adherence to standards.
• Be equipped with the necessary knowledge of the menu offerings to provide suitable recommendations and cater to guest's needs and requirements.
• Handle guest feedback and minor complaints promptly and professionally, escalating more complex cases to the Manager as required.
• Support service recovery efforts to ensure positive guest experiences.
• Report and manage any accidents or incidents promptly in consultation with the Manager.
• Conduct stock-take and maintain inventory levels of equipment and stock, in collaboration with the Manager, when necessary.
• Perform daily tasks, including opening and closing duties with efficiency and effectiveness.
• Assist in beverage preparation and hosting duties when required.
• Ability to assist and enhance guests’ dining experience with relevant beverage and wine recommendations.
• Maintain and ensure the dining area is clean and organized at all times.
• Maintain a positive network and support work collaboratively with other teams (kitchen, bar, host, stewarding) to ensure smooth daily operations.
• Ensure appropriate personal, workplace hygiene and sanitation procedures are in place and met.
• Ensure compliance with food safety, hygiene, workplace safety, and responsible alcohol service standards.
• Any other duties assigned by the management.

• 1 to 2 years of experience in a similar role, in a celebrity‑chef restaurant, with a desire to continue growing professionally.
• A motivated and committed attitude, approaching each task with enthusiasm and openness to learning new skills and knowledge to continuously improve.
• Flexibility and a positive mindset, with the ability to adapt quickly to changing needs.
• Strong problem-solving skills with the ability to handle customer complaints effectively and with empathy.
• A strong team‑oriented approach, showing cooperation, respect, and support for colleagues.
• Possess an outgoing and engaging personality
• Flexibility and commitment to work shift hours, weekends, and public holidays.

• Annual Leave, Family Care Leave & Paid Medical Leave
• Annual Wage Supplement
• Performance Bonus & Annual Salary Increment
• Group Medical, Hospitalisation & Dental Insurance
• Long Service Award
• Professional Growth & Development
• Education Assistance
• External Training Sponsorship
• Staff Discounts
• Staff Referral Scheme