As Strategy & Operations Manager, you'll lead user quality management, optimize operations, identify risks, and collaborate across departments.
OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa.
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
As a core member of the User Quality Management team, you will work closely with multiple departments, including data analysis, product, and risk control, to provide strategic business guidance and drive the day-to-day user quality operations and process optimization.
- Leverage data-driven decision-making to identify potential financial risks and quality issues, and implement efficient operational strategies to address them.
- Responsible for managing the daily user quality management processes. This includes monitoring key metrics, making necessary adjustments, and optimizing operations to ensure the efficiency and accuracy of risk control and processes.
- Regularly analyzing industry trends, market dynamics, and competitive landscapes, providing specific recommendations for product enhancements, risk control strategies and directions.
- Provide operational support to drive the implementation and execution of different strategies and operational processes while collaborating with cross-functional teams and stakeholders.
- A minimum of 5 years of experience in the financial or blockchain industries, with a focus on strategy, operational control, or related fields preferred.
- Proficiency in English and Mandarin, as the role will require effective communication with stakeholders in both languages
- Proven ability to lead complex operational and strategic initiatives with increasing autonomy and responsibility, while effectively navigating ambiguity and quickly adapting to new challenges and opportunities
- Proficient in using SQL, Python, and other data analysis tools, with a proven ability to leverage complex data insights to drive strategic decision-making and optimize operational processes.
- Strong communication skills with the ability to distill complex and ambiguous topics into clear, engaging narratives tailored to diverse audiences
Perks & Benefits
- Competitive total compensation package
- L&D programs and Education subsidy for employees' growth and development
- Various team building programs and company events
- Wellness and meal allowances
- Comprehensive healthcare schemes for employees and dependants
- More that we love to tell you along the process!
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Top Skills
Data Analysis Tools
Python
SQL
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What you need to know about the Singapore Tech Scene
The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.
