Strategic Projects & Operations Excellence Associate

About Us

Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.

Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.

Besides its SaaS business, Circles operates three other distinct businesses:

• Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles’ SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.

• Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.

• Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.

Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.

We are seeking a detail-oriented and results-driven Strategic Projects & Operations Excellence Associate to support strategic initiatives across business operations and program delivery. This role will play a critical part in coordinating business account reviews, driving project management efforts, and identifying opportunities for process optimization. The ideal candidate brings strong organizational and analytical skills, with a passion for operational excellence and cross-functional collaboration.

• Lead the coordination of business account reviews by consolidating inputs and performance metrics from multiple workstreams.
• Maintain a regular cadence for reporting and presenting account health to senior stakeholders.
• Ensure alignment across departments to deliver a unified view of account performance and areas for action.
  

• Provide project management support, from presales to initiation, and planning through execution.
• Create and maintain project documentation, including detailed project plans, Gantt charts, risk logs, status updates, and stakeholder communications.
• Facilitate regular project meetings, track action items, monitor progress against milestones, and proactively manage risks or bottlenecks.
• Coordinate with cross-functional teams to ensure seamless execution of deliverables.
• Support adhoc projects as assigned
  

• Support in analyzing existing operational workflows to identify inefficiencies and recommend improvements.
• Develop scalable processes and standard operating procedures (SOPs).
• Partner with internal teams to implement process enhancements and monitor effectiveness over time.
• Maintain a culture of continuous improvement by regularly evaluating tools, templates, and frameworks for efficiency.
  

• Bachelor’s degree in Business, Engineering, Project Management, or a related field.
• 3-5 years of experience in project coordination or project management in a business, technology or operations setting.
• Proven ability to manage multiple projects simultaneously with strong attention to detail and follow-through.
• Proficiency in project management and collaboration tools (e.g., Asana, JIRA, Smartsheet, Confluence, MS Project).
• Familiarity with Agile and Hybrid methodologies in matrix project organisations
• Excellent verbal and written communication skills; able to clearly convey information to a wide range of stakeholders.
• Strong analytical and problem-solving abilities; comfortable with data-driven decision-making.

• Project Management certification (PMP, CAPM, ScrumMaster, or equivalent).
• Experience in a fast-paced, high-growth environment.

Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.

To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.

Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.