As a Station Operations Manager, you will oversee last-mile operations focused on optimizing logistics, enhancing customer satisfaction, and ensuring timely deliveries. Responsibilities include monitoring parcel aging, implementing strategies to improve performance and reduce costs, and collaborating with HQ for operational excellence.
As an Operations Manager specializing in Last Mile team, you will play a crucial role in ensuring the efficient and timely delivery of goods to our customers’ doorsteps. You’ll oversee the final leg of the supply chain, managing logistics, transportation, and delivery processes. Your goal is to optimize last-mile operations, enhance customer satisfaction, and drive operational excellence.
Responsibilities
- Ensure there are no ageing parcels in the station
- Ensure that FIFO is accurately followed
- Monitor and analyze factors that contribute to ageing using Lean tools
- Implement operations strategies to improve CPP in the station
- Plan and track local station CPP performance and route type to formulate new cost saving ideas in collaboration with the HQ performance management team
- Implement operations strategies to improve Last Mile station cost using Lean methodologies to improve workflows
- Identify local station areas for improvement and implement strategies to ensure Last Mile speed and SLA targets are met
Requirements
- Min. 5 to 8 years experience in logistics distribution or E-commerce fulfilment operations
- Experience managing 10+ employees
- Lead process improvements through Lean process, Kaizen, Six Sigma (Bonus)
- Ability to thrive in a fast paced environment with tight deadlines
- Strong Verbal and written communication skills
- Enjoy doing analytical work and using data to provide workable/practical solutions
- Track record of taking ownership and driving results
- Bachelors degree in Engineering, Operations or related fields
- Lean six sigma green belt is a plus
Ninja Van Singapore Office
3 Kay Siang Road, Singapore, 248923
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