Staff Solution Engineer

Nium, the global leader in real-time, cross-border payments, was founded on the mission to deliver the global payments infrastructure of tomorrow, today. With the onset of the global economy, its payments infrastructure is shaping how banks, fintechs, and businesses everywhere collect, convert, and disburse funds instantly across borders.

Its payout network supports 100 currencies and spans 220+ markets, 100 of which in real-time. Funds can be disbursed to accounts, wallets, and cards and collected locally in 35 markets. Nium's growing card issuance business is already available in 34 countries. Nium holds regulatory licenses and authorizations in more than 40 countries, enabling seamless onboarding, rapid integration, and compliance – independent of geography. The company is co-headquartered in San Francisco and Singapore.

About the Team

The Solution Engineering team @ NIUM is pivotal in bridging the gap between our innovative product offerings and our customers' needs. This role is crucial for leading both presales and post-sales activities, partnering closely with our business development team to tackle customer challenges with tailored solutions. Our Solutions Engineers excel in delivering technical solutions and managing complex integrations, ensuring that our customers can effectively launch, and scale products based on NIUM’s cutting-edge technologies. They are responsible for providing expert technical consulting, designing robust solution architectures, and proposing new features to address specific customer constraints. By influencing the NIUM product roadmap, our team ensures that we continue to meet and exceed customer expectations.

About the Role

We are excited to expand our APAC team and are looking for a dynamic Solution Engineer to support both new and existing customers in the region, you will collaborate with a global network of teams and stakeholders to maximize the impact of our solutions. Your role will be instrumental in delivering exceptional technical solutions, overcoming integration challenges, and driving customer success across APAC. If you are passionate about technology and eager to make a significant impact in a fast-paced environment, we invite you to join us and be a part of our innovative journey. 

Key Responsibilities

• Support the sales team in facilitating deal closure and addressing customer use cases. 
• Conduct product presentations and demonstrations to illustrate how our solutions address customer needs. 
• Develop and deliver detailed technical proposals, including solution architecture and implementation plans. 
• Oversee the technical aspects of customer projects post-sale, ensuring smooth integration and deployment of solutions. 
• Offer ongoing technical support to optimize product usage and resolve any issues. 
• Demonstrate expertise in RESTful APIs, with a focus on customer onboarding, card issuance, collection, and cross-border payments. 
• Address and resolve technical challenges related to API integration and functionality. 
• Monitor project progress, ensuring that milestones and deadlines are met. 
• Collaborate with cross-functional teams, including product development and compliance, to ensure adherence to regulatory and industry standards. 
• Communicate complex technical concepts clearly to non-technical stakeholders. 
• Work with internal teams to ensure cohesive project execution and successful outcomes. 
• Utilize data and analytics to guide project decisions and provide performance insights. 
• Track and report on key metrics related to project success and customer satisfaction. 

Requirements

• 4+ years of relevant work experience and a Bachelor's degree in Computer Science/Engineering 
• Experience in a client-facing technical role payment industry experience a plus. 
• In-depth knowledge of customer facing solutioning, implementations, project management, and technical acumen. 
• Strong presentation and communication skills, with the ability to explain technical information to both technical and non-technical audiences. 
• Demonstrated project management experience, with the ability to manage multiple projects and track progress. 
• Ability to collaborate effectively with cross-functional teams and manage relationships with stakeholders. 
• Experience working with compliance and legal teams to ensure regulatory adherence. 
• Strong problem-solving abilities and a data-driven approach to decision-making. 
• Fluent written and spoken English and Mandarin.

Preferred skillset

•  Experience with API technology: RESTful APIs, API Design, Swagger, OpenAPI, etc. 
• Experience with payment gateways, issuance processing, and other financial technologies. 
• Experience with tools such as API Best Practices, Application integrations, Databases, Logging Tools, and SalesForce is a plus. 
• Knowledge of SWIFT Payments and formats (MT and ISO) is a plus.  
• Familiarity with industry regulations and standards, such as PCI-DSS, GDPR, PDPA, SCA 
• Relevant certifications in project management or solution engineering are a plus. 

What we offer at Nium

We Value Performance: Through competitive salaries, performance bonuses, sales commissions, equity for specific roles and recognition programs, we ensure that all our employees are well rewarded and incentivized for their hard work.

We Care: The wellness of Nium’ers is our #1 priority. We offer medical coverage along with 24/7 employee assistance program, generous vacation programs including our year-end shut down. We also provide a flexible hybrid working environment (3 days per week in the office).

We Upskill Ourselves: We are curious, and always want to learn more with a focus on upskilling ourselves. We provide role-specific training, internal workshops, and a learning stipend.

We Constantly Innovate: Since our inception, Nium has received constant recognition and awards for how we approach both our business and talent opportunities. Check out CNBC World’s Top Fintech Companies 2024.

We Celebrate Together: We recognize that work is also about creating great relationships with each other. We celebrate together with company-wide social events, team bonding activities, happy hours, team offsites, and much more!

We Thrive With Diversity: Nium is truly a global company, with more than 33 nationalities, based in 18+ countries and more than 10 office locations. As an equal opportunity employer, we are committed to providing a safe and welcoming environment for everyone.

For more detailed region-specific benefits:  https://www.nium.com/careers#careers-perks

For more information visit www.nium.com

Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job candidates. Please review our Candidate Privacy Notice for more information.

Candidate Privacy Notice:https://www.nium.com/privacy/candidate-privacy-notice