Staff Database Engineer - Cloud Operations

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
We are seeking a Senior Database Systems Support Engineer with deep expertise in PostgreSQL, MariaDB, MySQL, and Oracle databases to support our ServiceNow platform. This role demands a motivated and experienced professional with a strong understanding of core database concepts and architecture, and practical troubleshooting skills. The ideal candidate has hands-on experience across operating systems, storage systems, and performance tuning.
What you get to do in this role
You will be working closely with customers and cross-functional teams to resolve complex database and application-related issues, run benchmarking tests, and produce clear technical documentation.
Qualifications
To be successful in this role you have:

• 6+ years of hands-on experience in database support and administration.
• Expertise in PostgreSQL, MariaDB, MySQL, and Oracle environments.
• Deep understanding of database internals, high availability, replication, backup and recovery, partitioning, and indexing.
• Strong familiarity with Linux/Unix operating systems and storage systems (e.g., SAN, NAS, file systems).
• Proven experience in performance tuning and benchmarking of database systems.
• Ability to write clear and concise documentation including run books, troubleshooting guides, and best practices.
• Excellent communication and interpersonal skills with the ability to deliver technical content effectively to both technical and non-technical audiences.
• Self-starter with strong problem-solving skills and the ability to work independently or as part of a team.

For positions in this location, we offer a base pay of $143,600 - $251,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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