Staff AI Engineer, Knowledge Platform

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 1,800 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by world-leading investors including Visa, Airtree, Blackbird, Sequoia, DST Global, Greenoaks, Salesforce Ventures, Lone Pine, and Square Peg, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.

We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.

You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next.

As a Staff Engineer on the Knowledge Platform team, you will be a key leader in our new AI department. You will be instrumental in building the foundational infrastructure that democratizes access to knowledge across the company. This platform will serve as the engine for all AI-driven initiatives, from internal AI enablement and workflow automation to customer-facing search and analytics.

You'll have a unique opportunity to define the technical vision, architecture, and API design for a system that leverages cutting-edge AI and language models to unlock our company's collective intelligence. Your work will directly impact how we provide support, enable our business teams, and deliver next-generation solutions to our customers.

• Spearhead the creation of AI Knowledge Platform to enable growth and drive internal efficiency across the business.

• Spearhead the design and implementation of robust, scalable, and highly available systems that enable the creation of new AI applications, including knowledge search and agentic AI.

• Build the pipelines and services that allow other teams to access knowledge through natural language, supporting projects like RAG (Retrieval-Augmented Generation) and "Natural Language to SQL" applications.

• Collaborate effectively with a diverse, cross-functional team to leverage existing AI technologies, and research and implement new ones, to meet product goals.

• Providing prompt and effective solutions or workarounds in response to application issues or software bugs, maintaining high client satisfaction.

• Embrace the challenges of a fast-paced, high-growth environment with a focus on innovation.

• Experience: 10+ years in backend software development with a passion for AI and language technologies. Proven track record of delivering major impact and leading large-scale projects.

• Technical Skills: Proficiency in Python, TypeScript, or JavaScript.

• Systems Expertise: Extensive experience in the design and development of large-scale, distributed, high-concurrency, and high-availability systems.

• AI/Data Knowledge: Experience with vector databases and a strong understanding of the data and infrastructure requirements for large-scale AI and machine learning workloads.

• Education: A relevant degree in Computer Science, Mathematics, or a related field.

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Airwallex does not accept unsolicited resumes from search firms/recruiters.  Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s).  Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. If you are approached by someone claiming to represent Airwallex, please verify with our team.