Job Description:
DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.
Roles & Responsibilities:
ServiceNow developer is responsible for developing, and a team player for ServiceNow implementations. This role requires deep technical expertise, strong development background, and the ability to lead customer discussions, and drive delivery excellence across the ServiceNow platform.
The individual will act as the technical authority, ensuring best practices, platform stability, performance, and scalable solutions while aligning business needs with ServiceNow capabilities.
- Act as the overall technical owner for ServiceNow implementations and enhancements
- Define technical & development guidelines
- Review and approve technical scripts, and configurations
- Ensure platform performance, security, scalability, and upgrade readiness
- Drive adherence to ServiceNow best practices and OOTB-first approach
- Hands-on development using: Business Rules, Script Includes, UI Policies, Client Scripts, Flow Designer, Integration Hub, Scheduled Jobs, Service Catalog, Order Guides, Workflows
- Lead complex customizations while minimizing technical debt
- Handle advanced troubleshooting, performance bottlenecks, and production issues
- Support data loads, transformations, and data validation strategies
- Lead customer technical discussions, design workshops, and solution walkthroughs
- Translate business requirements into technical solutions and system designs
- Provide clear technical guidance to customers and set realistic expectations
- Act as the escalation point for critical issues, hyper care, and go-live support
- Review code and enforce coding standards and quality gates
- Guide team members on design decisions and problem-solving
- Work closely with Project Managers, Architects, and Product Owners
- Ensure timely delivery aligned with scope, quality, and performance benchmarks
- Participate in change, incident, and defect triage discussions
Experience & Qualifications:
Certifications
- ServiceNow Certified System Administrator CSA (Mandatory)
- ServiceNow Certified Application Developer CAD (Mandatory)
- Certified Implementation Specialist – IT Operations Management (ITOM)
Experience
- 5+ years of hands-on ServiceNow development
- Exposure to enterprise-scale ServiceNow programs
- Strong hands-on experience with: ITSM, ITOM, CMDB, Service Catalog, Incident, Problem, Change, Request
- Deep scripting knowledge: JavaScript, Glide APIs, server-side & client-side scripting
- Integration using REST, SOAP, MID Server
- Performance tuning, ACLs, security best practices
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
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