Company Description
Formed in 2017 by the combination of Misys and D+H, we provide the broadest portfolio of financial services software in the world today—spanning retail banking, transaction banking, lending, capital markets and treasury.
Our solutions enable customers to deploy mission critical technology on premises or in the cloud. With our scale and geographical reach we drive valued solutions and opportunity for customers regardless of size or geography. Through our open, secure, and reliable solutions, we empower customers to accelerate growth, optimize cost, mitigate risk and continually evolve to meet their changing needs.
A Truly global organization with offices in 42 countries worldwide, with an employee base of approximately 10,000 employees. We work with 9,000 customers, including 48 of the top 50 banks globally. Through our software, we’re constantly stretching boundaries to do more for our customers. We are proud to be an organisation where our vision, values and cultural beliefs are not just shared, but are lived by our people globally and where recognition is part of each and every day
Job Description
Job Summary: We are seeking a highly skilled and motivated Sr Manager, Contract Integrity to join our Order to Cash team servicing our U.S. Mid-Market customers. The ideal candidate will have a strong background in process improvement, excellent communication skills, and a proven track record of team development and cross-functional collaboration. The Sr Manager, Contract Integrity will be responsible for overseeing the entire Contract Management process, ensuring timely and accurate order fulfillment, and driving continuous improvement initiatives. Experience with NetSuite and Salesforce ERP systems, as well as proficiency in Excel and Microsoft Office, is essential. Experience in the Order-to-Cash (O2C) process is highly desirable. This position reports to the Director, Order to Cash.
Key Responsibilities:
Contract Management Process:
- Oversee the end-to-end Contract Management process, from order entry to delivery.
- Ensure accuracy and timeliness in order processing and fulfillment.
- Monitor order status and proactively resolve any issues that arise.
Process Improvement:
- Identify and implement process improvements to enhance efficiency and accuracy.
- Develop and document standard operating procedures (SOPs) for Contract Integrity.
- Utilize data analysis to identify trends and areas for improvement.
Communication:
- Serve as the primary point of contact for order-related inquiries and issues.
- Communicate effectively with internal teams and external stakeholders to ensure order accuracy and customer satisfaction.
- Prepare and present regular reports on Contract Integrity performance and improvements.
Team Development:
- Lead, mentor, and develop the Contract Management team to achieve high performance.
- Conduct regular performance reviews and provide constructive feedback.
- Foster a positive and collaborative team environment.
Cross-Functional Collaboration:
- Work closely with sales, legal, Billing, Collections, Revenue, Account SME and finance teams to ensure seamless order processing and fulfillment.
- Collaborate with IT and other departments to implement system enhancements and integrations.
- Participate in cross-functional projects to support business objectives.
Technical Skills:
- Proficient in NetSuite and Salesforce ERP systems.
- Advanced knowledge of Excel, including data analysis and reporting.
- Familiarity with Microsoft Office Suite (Word, PowerPoint, Outlook).
Soft Skills:
- Strong analytical and problem-solving skills.
- Excellent organizational and time management abilities.
- High attention to detail and accuracy.
- Strong leadership and team-building skills.
- Effective communication and interpersonal skills.
Qualifications
Qualifications:
- Bachelor’s degree in business administration, STEM, or a related field.
- Minimum of 5 years of experience in Contract Integrity, Order Management, or a related field.
- Minimum of 5 years of experience as a people leader.
- Experience in SaaS industry required, FinTech preferred.
- Proven experience in process improvement and team management.
- Strong knowledge of NetSuite and Salesforce ERP systems.
- Advanced proficiency in Excel and Microsoft Office Suite.
- Experience in the Order-to-Cash (O2C) process.
- Ability to work in a fast-paced environment and manage multiple priorities.
- *Candidate must be willing to work on night shift.
Top Skills
What We Do
At Finastra our purpose is to unlock the power of finance for everyone & redefine finance for good. We’re the orchestrator of open finance; building and delivering innovative, next-generation technology on our open Fusion software architecture and cloud ecosystem. We’re one of the world’s largest FinTechs, working with over 9,000 customers including 90 of the top 100 banks globally.
We’re creating a pioneering open platform that’s disrupting the financial industry, changing how financial software is developed and used. We believe in collaboration for innovation, to unlock the potential of people, businesses and communities. We have an unmatched portfolio of financial software and deliver mission critical solutions for financial institutions of all sizes, on premises or in the cloud. Our open architecture and platform approach embrace a wide ecosystem of partners and co innovators. Together we're leading the way in which applications are written, deployed and consumed in the world of financial services.
Our people mission is to be the most loved and inclusive fintech company in the world; a mission we take seriously. DE&I factors into everything we do and every decision we make as a business. When you join Finastra, you open up a world of possibilities. With us, you can supercharge financial institutions, big tech and fintech while also building a more inclusive finance industry.
We believe our people thrive when given the opportunity to be their authentic selves and we trust our people to work how, when and where they want; this is OPENworking. Our 2+ policy provides the perfect mix of focused work at home, coupled with the meaningful connection that comes from in person collaboration, coaching and community. We're rolling out a new programme where our people take as much leave as they need; we do not count vacation days and we trust our people to work in a way that suits them, when it suits them.
Come join the future of Fintech, and make your world. OPEN.
