Sr Customer Operations Manager

Job Description SummaryStrategy and Operations organization is responsible for executing CX operational rhythms necessary to execute priorities and deliver for the customer today as well as to transform the organization in the future.
This role will partner with airline customers to put the GE Aerospace FLIGHT DECK operating model into practice at a commercial airline. The objective is to drive a step change in engine availability, mitigate product maturity challenges, and strengthen airline relationships.
The ideal candidate brings experience in transactional and operational lean business processes, customer relationship management, commercial acumen, and the ability to coach and lead cross-functional teams. The candidate should have a solid foundation in lean principles, approaches, and methodologies.Job Description

Company Overview

Working at GE Aerospace means you are bringing your unique perspective, innovative spirit, drive, and curiosity to a collaborative and diverse team working to advance aerospace for future generations. If you have ideas, we will listen. Join us and see your ideas take flight!

Site Overview

Established in 2000, the John F. Welch Technology Center (JFWTC) in Bengaluru is GE Aerospace’s multidisciplinary research and engineering center. Pushing the boundaries of innovation every day, engineers and scientists at JFWTC have contributed to hundreds of aviation patents, pioneering breakthroughs in engine technologies, advanced materials, and additive manufacturing.  

Role Overview:

• Champion lean culture: Coach, drive, and lead lean behaviors, principles, and practices to build a culture of continuous improvement.
• Lead improvement projects: Coach and lead process improvement initiatives aimed at improving business performance, reducing employee burden, and delivering exceptional customer impact.
• Own regional project execution: Lead and own the execution of prioritized projects across Asia Pacific, South Asia, and Greater China, influencing both customer and GE/CFM teams to deliver measurable, quantified improvements in aircraft availability.
• Strengthen customer relationships: Build strong relationships with customers and support them in developing a sustainable improvement system.
• Establish governance: Follow and update a repeatable governance and project management framework for customer Kaizen events and keep leadership aligned and informed through existing operating rhythms.
• Collaborate with stakeholders: Work seamlessly with key stakeholders, including Safran, product line teams, and regional leaders, to deliver a differentiated customer experience by applying lean to solve the right problems.

Required Qualifications

• Master's degree in engineering or “STEM” Majors (Science, Technology, Engineering and Math) with minimum years of experience 15 years

Preferred Qualifications:

• Hands-on experience with Lean Transformation, Principles & Tools, preferably in a transactional environment preferred.  
• Proven experience in teaching, coaching, practicing, and applying lean methods.
• Demonstrated bias for action with ability to manage multiple priorities under tight deadlines.
• Problem solver: analytical-minded, challenges existing processes, critical thinker
• Ability to influence without direct authority.
• Experience with data analysis and reporting tools to monitor performance metrics, identify trends, and measure the effectiveness of improvement initiatives.
• Humble: respectful, receptive, agile, eager to learn
• Transparent: shares critical information, speaks with candor, contributes constructively
• Focused: quick learner, strategically prioritizes work, committed
• Leadership ability: strong communicator, decision-maker, collaborator

Additional Information:

Whether we are manufacturing components for our engines, driving innovation in fuel and noise reduction, or unlocking new opportunities to grow and deliver more productivity, our GE Aerospace teams are dedicated and making a global impact. Join us and help move the aerospace industry forward

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Additional Information#LI-Remote - This is a remote position