We’re re-imagining mining to improve people’s lives. That includes the lives of everyone who works for Anglo American. We strive to be a great company where employees are happy and inspired to do their best work. A place where every colleague can grow, develop and realise their potential. To live up to our Always with Purpose employee value proposition, we’re putting the development and growth of colleagues first by ensuring everyone at Anglo American has the career experience they deserve.
Job DescriptionJoin our team as a Sales Operations specialist where you will be responsible for delivering sales operations services for our equity products and complementary third-party product from sourcing and origination as well as trading activities within Marketing. This role plays a critical part in managing shipments related activities in line with contractual and commercial terms, while identifying value opportunities and serving as a key control point for risk mitigation across the entire supply chain.
Core Responsibilities (amongst others):
Contracts Administration
- Provides input, with an emphasis on operational terms, payment terms and trade finance requirements, into the purchase and sales contracting processes.
- Identify and evaluate potential operational issues prior execution that arise from the different contractual terms between purchase and sales contracts and propose resolutions to mitigate such operational risks.
Product Shipment and Logistics (Bulks / Non-Bulks)
- Execute shipping plan according to vessel schedule availability, customers’ requirements, and expedition dates.
- Provide close coordination between sales and operational logistics (within the producing country). (Monitoring authority)
- Provide instructions to logistics service providers and suppliers to ensure timely delivery of products.
- Manage the shipment including the vessel nomination, containers bookings, port declaration, laycan declaration, shipping instructions, insurance declaration, load port/ discharge port surveyor appointment and load port and discharge port operations management.
- Arrange freight forwarders, shipping lines, warehousing operators and shipping team to book containers and vessel space as required according to contractual agreement.
- Ensure shipment execution status and dates are updated timely and accurately in relevant systems and/or reports.
- Review all quality certificates to ensure delivered commodity is within contractual tolerances.
- Ensure all shipping documentation and invoices generated are in order as required, e.g. bill of lading and quality certifications.
- Timely submission of shipping documents to banks/counterparties to facilitate prompt payment from customers
- Collating shipping documentation and maintaining physical file
- Manage assay exchange process and computation of final assay results
- Process all laytime calculations and timely settlement of demurrage / despatch
- Timely settlement of payment to freight forwarders, warehouses, ship owners, surveyors and laboratories
Finance / Treasury / Trade Finance / Credit Risk
- Check and / or operate all Letters of Credit for integrity and workability against the shipment.
- Obtain LC confirmation and discounting quotes from bank and support discounting process by submitting all related documentation to banks.
- Liaisons with Finance on payment receipt and final invoices are booked on a timely basis (service authority to finance / monitoring authority).
- Provides information to Finance to facilitate cash flow management and minimising working capital (service authority).
- Monitor and manage counterparty’s credit positions and manage debtors, escalate unpaid invoices as required
Customer Services
- Manage internal and external stakeholders’ communications and deliver high service level in terms of supplier and customer relationships, logistics requirements, documentation requirements and ad hoc reasonable requirements.
- Manage both supplier and customer operational logistics interactions and communications to optimise logistics results.
- Facilitate and coordinate customers and supplier’s claims / queries to ensure speedy resolution.
Group Governance and Risk Management
- Execute sales operations activities in alignment with Group Business Integrity and Governance policies.
- Escalate and communicate any contract compliance discrepancies, logistics and other risk areas to the Team Lead or Manager Sales Operations.
- Maintain accurate records within relevant systems.
Process and Systems Improvement, and Other Projects
- Support continuous review to identify opportunities that will help maximise value and efficiencies.
- Manage and working with stakeholders to deliver implementation and/or improvements of key optimization projects to maximize value for the Marketing BU
- Strong transactional and operational knowledge of international sales operations, including delivery terms and documentation requirements (e.g., Bills of Lading, Charter Party Bills of Lading, warehouse releases, warrants, and holding certificates).
- Familiarity with port, warehousing, and shipping logistics operations (desirable).
- Excellent written and verbal communication skills.
- Highly proactive with a disciplined and structured approach to work.
- Strong ability to collaborate with multiple stakeholders from diverse backgrounds.
- Self-motivated with the ability to work independently and take initiative.
- Highly organized, with a strong orientation toward workflow coordination and process management.
- Exceptional planning and organizational skills, with the ability to manage competing priorities effectively.
- Strong numerical and analytical skills, with keen attention to detail.
- Excellent problem-solving capabilities and a solution-oriented mindset.
Who we are
At Anglo American, we’re redefining what it means to mine responsibly. We lead with integrity, care deeply about people and the planet, and constantly push the boundaries of innovation to work safer and smarter. From reducing water and energy use to pioneering precision extraction technologies, we’re committed to sustainable practices that deliver real impact—today and for generations to come.
How we are committed to your safety
Nothing is more important to us than ensuring you return home safely after a day’s work. To make that happen, we have the most rigorous safety standards in the industry. Not only that, we’re also continually investing in new technologies – from drones to data analytics – that are helping to make mining safer.
Inclusion and Diversity
Anglo American is an equal opportunities employer. We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are and provide equality of opportunity so that everyone can fulfil their potential.
How to apply
To apply for this role, please complete our online application form. You will have the opportunity to upload your CV and other relevant documentation as part of the process.
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