Specialist, Product Analytics

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

Job Description:

Key Responsibilities

Data Analysis & Insights

• Analyze user behavior, product usage patterns, and customer journey data to identify trends and opportunities

• Design and implement measurement frameworks for product features and initiatives

• Create comprehensive dashboards and reports to track key product metrics and KPIs

• Conduct A/B tests and experiments to validate product hypotheses and measure impact

• Perform cohort analysis, funnel analysis, and retention studies to understand user engagement

Strategic Support

• Partner with product managers, engineers, and designers to define success metrics for new features

• Provide data-driven recommendations to inform product roadmap and prioritization decisions

• Present findings and insights to stakeholders across all organizational levels

• Identify opportunities for product improvements based on data analysis

• Support go-to-market strategies with user segmentation and targeting insights

Technical Implementation

• Build and maintain automated reporting systems and data pipelines

• Ensure data quality and accuracy across product analytics platforms

• Collaborate with engineering teams to implement proper event tracking and data collection

• Develop statistical models to predict user behavior and product performance

• Create self-service analytics tools for cross-functional teams

Required Qualifications

Education & Experience

• Bachelor’s degree in Analytics, Statistics, Mathematics, Economics, Computer Science, or related field

• 3-5 years of experience in product analytics, business intelligence, or data science

• Proven track record of using data to drive product decisions and business outcomes

Technical Skills

• Advanced proficiency in SQL for data extraction and manipulation

• Experience with analytics platforms (Google Analytics, Mixpanel, Amplitude, or similar)

• Proficiency in data visualization tools (Tableau, Looker, Power BI, or similar)

• Strong statistical analysis skills and experience with A/B testing methodologies

• Programming experience in Python or R for data analysis

Analytical Skills

• Strong problem-solving abilities with attention to detail

• Experience designing and analyzing experiments

• Ability to translate complex data into clear, actionable insights

• Understanding of statistical concepts and their practical applications

• Experience with predictive modeling and forecasting techniques

Preferred Qualifications

• Bachelor’s or Master’s degree in a quantitative field

• Experience in a product-driven technology company

• Knowledge of machine learning techniques and their applications

• Familiarity with data warehousing concepts and ETL processes

• Experience with customer segmentation and personalization strategies

• Background in user experience research or behavioral psychology

• Certification in relevant analytics platforms or tools

Essential Skills

Communication

• Excellent written and verbal communication skills

• Ability to present complex findings to both technical and non-technical audiences

• Strong storytelling abilities using data and visualizations

• Experience facilitating cross-functional discussions and workshops

Business Acumen

• Understanding of product development lifecycle and methodologies

• Knowledge of key business metrics and their relationships

• Ability to connect analytical insights to business impact

• Experience working in agile development environments

Personal Attributes

• Intellectual curiosity and passion for uncovering insights from data

• Strong collaboration skills and ability to work effectively in cross-functional teams

• Self-motivated with ability to manage multiple projects simultaneously

• Adaptability to work in a fast-paced, evolving environment

• Detail-oriented with commitment to data accuracy and quality

What You’ll Work On

• Measuring and optimizing user onboarding and activation flows

• Analyzing feature adoption and usage patterns across different user segments

• Supporting product experimentation through rigorous A/B testing programs

• Building predictive models for user retention and lifetime value

• Creating executive-level reporting on product performance and growth metrics

• Collaborating on data strategy and infrastructure improvements

Preferred Qualification:

Subsidiary:

Travel Percent:

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.