Kickstarter is the go-to crowdfunding platform for creative projects across everything from film, games, and music to art, design, and technology. Fueled by the support of our team, our mission to help bring creative projects to life has been a core tenet since our inception in 2009.
We’ve helped creators around the world launch creative projects, generating billions of dollars in pledges. We continue to be committed to the growth and success of not only our community, but our team as well. Rooted in shared values, Kickstarter sees team members as whole people, giving every individual the autonomy and space to participate in decisions that impact them.
Every day, Kickstarter receives hundreds of inquiries from community members. As a Specialist, Community Support, your primary responsibilities will be to effectively answer support tickets and to maintain our quality standards and SLAs. You will be expected to learn the in’s and out’s of Kickstarter and to familiarize yourself with our community of creators and backers so that you can provide the best possible support experience. You’ll work closely with internal stakeholders to provide a seamless experience for our community.
Candidates must be based in Singapore.
In This Role, You Will:- Answer support tickets in Zendesk.
- Develop an expert understanding of our platform and administrator tools.
- Maintain quality and performance goals set by your manager.
- Identify, verify, and escalate bugs and technical issues through proper channels.
- Escalate sensitive and high touch issues to subject matter experts.
- You have the ability to offer effective customer service via email.
- You are fluent in spoken and written English and Mandarin to effectively support our global community of creators and backers, particularly those based in Greater China.
- You have some experience in customer service, preferably for a website.
- You have a positive, solutions-oriented attitude and drive to help customers resolve their issues.
- You are a collaborative team player who is supportive of their peers.
You can read more about our benefits and working at Kickstarter at our Jobs page: https://jobs.kickstarter.com/
