Solutions Engineer

Requirements:

• Minimum Degree in IT or related field.
• Minimum of 3 – 5 years' progressive experience in a related field
• 2 years direct work experience in the Project Engineering capacity.
• 3+ years hands-on experience configuring and troubleshooting issues on a Cisco network.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Combined Health Insurance, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

#LI-BL1

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

Position Information:

• Working Hours: Monday to Friday, 8:30am to 5:30pm
• Working Location: 5 Tuas Ave 5, Singapore 639344 (MRT: Gul Circle)
• Salary Package: Basic + AWS + Profit Sharing + AL + Dental Claim + Medical Claim + Group Insurance

What will you be doing?

Perform intake, solution validation and forecast evaluation for engineering and other technical activities relating to the project. This person will be required to maintain communications with Program Management / Order Management / Production Control / Logistics departments outside of Lab to coordinate between technical assessment of staging requirements, assigning appropriate template duration to the orders for execution and releasing of orders into Lab.

Responsibilities:

• Assess the technical difficulty and effort required to complete the order
• Assign suitable duration templates for each order after assessment
• Update GIC Tickets with the necessary information
• Interface with PMs and/or CSEs on any discrepancies or technical queries regarding the staging requirements
• Assist and guide Engineers/Config Techs with any technical difficulties in executing the orders’ staging requirements
• Provide support for the configuration of multiple vendor networking, wireless, and collaboration devices.
• Work with Leadership to plan HC vs Forecast for operations
• Help out in executing orders together with the team, drive the project’s progress, from kick-off to final approval.
• Ensure successful communication and execution of technical solutions per specifications and/or configuration instructions utilizing both industry and WWT best practices.
• Provide consulting and support for the configuration of multiple vendor networking, wireless, and collaboration devices.
• Work closely with project teams during the execution of ETOs (Engineer to Order), providing SME-level expertise.
• Communicate project status to both internal and external stakeholders on a continuous basis.
• Provide technical guidance, knowledge transfers, and mentorship to peers.
• Manage MES system with Production Controller on monitoring and track projects’ status in lab
• Manage MES processes/system and ensure rigor and discipline within Lab in following the processes
• Manage/Update projects’ status/tracker/flags in MES system and other tracking documentation to supply accurate data to relevant stakeholders
• Provide technical guidance on lab capabilities to ensure more accurate project intake and gauge of technical level of effort
• Serve as an escalation point for complex troubleshooting of defective devices, logical issues, or systematic errors on a wide range of technologies.
• Other ad hoc duties as assigned