Solutions Engineer – Government Sector

POSITION OVERVIEW 

The Solutions Engineer (SE), Government Sector in Singapore will be the technical bridge between our Sales Representatives and public sector customers and prospects. As a Trend AI product expert, you will guide government agencies and statutory boards in the selection and deployment of Trend AI Next-Gen security solutions, taking joint ownership with the Sales team in developing customer relationships, providing leadership in security architecture, and helping influence customers' technical strategy with strong problem-solving skills. This role requires a deep understanding of government procurement processes, data sovereignty requirements, and public sector security compliance frameworks. A Solutions Engineer is a trusted advisor to government customers, developing an understanding of their mission-critical needs, risk tolerance, regulatory obligations, and technology gaps.

PRIMARY RESPONSIBILITIES

• Understand the government customer journey — from tender/RFP stage through onboarding to ongoing product experience — and help agencies navigate it smoothly

• Obsessed with customer success throughout the entire engagement lifecycle with government stakeholders, including onboarding and long-term product adoption

• Support the sales organisation with deep knowledge of government tender processes, compliance requirements, and procurement cycles; be an excellent storyteller who helps the sales team communicate effectively with public sector buyers

• Understand the emerging ecosystem of government-approved cybersecurity partners, including SOC service partners, cloud service partners (CSPs) accredited for government use, and MSSPs

• Leverage and enable channel partners serving the government sector through training and upskilling on customer engagement

• Conduct routine updates on new products/technology to internal sales staff supporting government accounts

• Work closely with Regional/Global Product Manager and Product Marketing Manager to stay current on product and technology developments relevant to public sector requirements

• Confidently deliver technical demonstrations tailored to government stakeholders, highlighting Trend AI's advantages in meeting regulatory, compliance, and security assurance needs

• Support and empower partners and channels in proposing, positioning, and convincing government customers on Trend AI's solutions

• Present complex technical issues and solutions to stakeholders at all levels of a government organisation — from technical officers to senior leadership — in a clear, engaging, and digestible manner

• Apply strong problem-solving skills to design solutions that address government-specific requirements, including data residency, on-premises/air-gapped deployment, and regulatory compliance

• Develop close relationships with government technical teams and decision-makers to help influence their technical security strategy

• Deliver training to government customers and prospects on Trend AI solutions

• Work with internal technical support teams to ensure ongoing quality of support and customer health for government accounts

• Contribute to departmental best practices, strategies, methodologies, and documentation, with attention to public sector-specific processes

• Continuously maintain up-to-date technical knowledge and participate in relevant technical and government security communities of interest

• Participate in webinars, workshops, and industry events (including government/public sector security forums) as a speaker or panelist; strong public speaking skills are an advantage

EXPERIENCE

• Minimum 8 years of experience delivering high-quality presales support and solutions, bringing unique value to customers, ideally with exposure to government or public sector accounts

• Familiarity with government procurement frameworks, tender/RFP processes, and public sector security compliance requirements (e.g., data sovereignty, on-premises/air-gapped deployment considerations) is highly advantageous

• Good understanding and knowledge of SOC operations, security analytics capabilities, cloud architecture, cloud-native application security, SASE, CASB, and Zero Trust models will be a key advantage

• Knowledge and understanding of Microsoft O365, Azure, Google Cloud, and AWS services — including government/sovereign cloud offerings where applicable — will be an added advantage

• Exposure to security software solutions such as firewall, content security, intrusion prevention, encryption, data leakage, data protection, and monitoring security will be an added advantage

• Good written and spoken communication skills in English

• A strong interest in all aspects of cybersecurity and a genuine passion for protecting government and public sector customers

• Good understanding of public cloud technologies such as AWS and Azure, including their government/sovereign cloud variants where relevant

Trend AI strive to build an environment of equity and inclusion, which reflects diverse points of view. We welcome, value, promote, and celebrate diversity - the very experiences and attributes that make us who we are, including but not limited to race, ethnicity, nationality, gender, gender identification, sexual orientation, level of ability, age, religion, veteran status, socio-economic status, and political philosophy. 

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