Solutions Architect

What you will do:
As Digital Solution Architect, you will be taking lead on application of digital software to our customer requirements and supporting digital sales specialists to sell the deals with include:

Client Engagement:

• Engage with prospective and existing clients to understand their business objectives, challenges, and technical requirements.
• Conduct discovery sessions to gather detailed information on customer needs, pain points, and success criteria.
• Develop and manage customer technical relationships, identify and expand digital opportunities.

Solution Design & Architecture:

• Develop customized digital solutions that align with client requirements, leveraging Johnson Controls’ digital OpenBlue portfolio, including IoT, AI, and data analytics platforms.
• Create and present high-level architectural solutions that address client needs, ensuring scalability, flexibility, and efficiency.

Technical Support to Sales:

• Qualify opportunities in terms of customer technical requirements   and contribute to the Go/No-Go recommendations.
• Collaborate closely with the sales team to provide technical expertise throughout the sales cycle.
• Assist in the preparation of proposals, RFP responses, and presentations, ensuring they are technically accurate and compelling.
• Act as a technical advisor and thought leader to clients during meetings, workshops, and demonstrations.

Internal & External Digital Advocate:

• Enable the branch eco-system on technical aspect of the OpenBlue Solutions.
• Identify & train external partners to expand JCI digital solution business market reach

Product Demonstrations

• Deliver compelling product demonstrations that highlight the value and capabilities of Johnson Controls’ digital solutions.
• Tailor demonstrations to specific client needs, showcasing how our solutions can address their unique challenges.

Solution Validation & Product Roadmap:

• Work with internal product teams to validate and optimize solutions for client-specific implementations.
• Provide feedback to product development teams on client requirements and market trends to inform future product enhancements.

Post Sales Activities:

• Support delivery readiness and gathering required documents including Scoping documents, IT approval, technical support during implementation
• Support Customer Kick-off meetings. 

Documentation & Training:

• Develop and maintain technical documentation, including solution architectures, integration plans, and client-specific configurations.
• Provide training to sales teams and partners on new digital solutions and architectural best practices.

Industry Knowledge & Trends:

• Stay informed about the latest trends in digital solutions, smart building technologies, and industry-specific regulations.
• Share insights and best practices with clients and internal teams to drive innovation and competitive advantage.

How you will do it:

• Technical Skills:
  • Strong understanding of digital solutions, including IoT platforms, AI, data analytics, cloud computing, OT Cyber security and smart building technologies.
  • Good understanding of building protocols like BACnet, Modbus, OPC, MQTT and other BAS protocols
  • Proficiency in architectural frameworks, integration methodologies, and solution design best practices.
  • Experience with relevant software and SaaS application in built or industrial environment.
• Soft Skills:
  • Commercial acumen
  • Excellent communication and presentation skills, with the ability to convey complex technical concepts to non-technical audiences.
  • Strong problem-solving abilities and a customer-centric mindset.
  • Ability to work collaboratively in a cross-functional team environment

What we look for:

• Bachelor’s degree in computer science, Engineering, Information Technology, electronics, instrumentation, communication or a related field. A master’s degree is a plus
• Relevant certifications in cloud architecture, IoT, networking, cyber security or other digital technologies are a plus
• At least 6-9 years of experience in built or industrial environment.
• Minimum of 5 years of experience in a solution architect or presales role, preferably within the digital solutions, IoT, or smart building technology sectors.
• Minimum 3 years of experience in designing or delivering energy efficiency, workplace optimization, Asset Management, Facility management, HVAC optimization or digitization SaaS application in built or industrial environment.
• Proven track record of successfully designing and presenting technical solutions that meet client needs and drive business outcomes.
• Proficiency in APAC local language, Chinese is a plus as this position will require to liase with Chinese speaking customers

What we offer:

• Competitive salary in a MNC environment
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

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