Solution Consultant

Company overview:

TraceLink’s software solutions and Opus Platform help the pharmaceutical industry digitize their supply chain and enable greater compliance, visibility, and decision making. It reduces disruption to the supply of medicines to patients who need them, anywhere in the world.

Founded in 2009 with the simple mission of protecting patients, today Tracelink has 8 offices, over 800 employees and more than 1300 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT.

Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably.

Company Overview

TraceLink has built the world's largest cloud-based network dedicated to protecting patients, ensuring compliance and growing profits across global life sciences. Over 1,200 businesses across the globe, from the largest drug manufacturers to small pharmacies, trust TraceLink to help them manufacture and deliver safe, secure medicines to the patients who need them, anywhere in the world.

As a key member of the Global Solution Consultants team, you will focus primarily on US-based opportunities, balancing independent initiative with collaborative team efforts. You will lead solution-based sales cycles, taking a consultative approach to articulate the business value impact that transforms our customers’ supply chains into modern competitive advantages. In this role, you will directly impact revenue growth and deal size by leveraging the full suite of TraceLink applications.

Responsibilities

• Diagnose Business Needs: Conduct deep-dive discovery sessions to assess client business needs and technical requirements, defining appropriate strategic solutions that address specific supply chain challenges.

• Articulate Business Value: Build and present compelling business cases—including ROI analysis and Total Cost of Ownership (TCO) models—to clearly articulate the financial and operational impact of the TraceLink suite.

• Lead Consultative Sales Cycles: Partner with the Sales team to drive the customer journey, acting as a trusted advisor to build relationships and guide prospects toward a modern supply chain transformation.

• Deliver Tailored Demonstrations: Manage and deliver persuasive product demonstrations and presentations tailored to specific audience personas, ranging from technical architects to C-level executives.

• Execute Solution Workshops: Prepare materials for and lead interactive solutioning workshops to validate customer requirements and map TraceLink capabilities to tangible business outcomes.

• Subject Matter Expertise: Serve as the primary Subject Matter Expert (SME) for TraceLink’s solutions, maintaining deep knowledge of the platform to handle complex objections and technical inquiries.

• Cross-Functional Collaboration: Collaborate with Product Management, Internal Services, and external partners to relay market feedback and ensure the proposed solution optimizes long-term client value.

• Technical Sales Support: drive technical accuracy and excellence during the sales process, including providing high-quality inputs for RFPs and RFIs when required.

Skills and Qualifications

• Experience: 5+ years of experience in a Client-Facing role (Solution Consulting, Sales Engineering, or Business Consulting), ideally within an Enterprise SaaS environment.

• Proficiency in a South and East Asian languages is required.

• Office based role in our Singapore location.

• Value Selling: Demonstrated expertise in consultative and value-based selling methodologies, with specific experience building business cases and proving ROI to prospective buyers.

• Communication: Superior verbal and written communication skills, with the ability to articulate complex business and technical topics to audiences ranging from end-users to C-level executives.

• Track Record: A proven history of securing the "technical win" in complex sales cycles, driving revenue targets, and maintaining high levels of customer satisfaction.

• Problem Solving: Strong analytical and problem-solving mindset, capable of translating abstract customer pain points into concrete technical solutions.

• Collaboration: A collaborative team player who can lead cross-functional efforts while maintaining the ability to work autonomously on assigned opportunities.

• Technical Acumen: Solid understanding of supply chain systems and integration patterns (ERP, WMS, etc.).

• Domain Knowledge (Highly Desirable): Familiarity with the Life Sciences, Pharma, or Medical Device industries, as well as experience with Manufacturing or Supply Chain operations.

• Education: Bachelor’s degree or equivalent professional experience required.

• Travel: Ability to travel up to 25-40% as required by business needs.