Software Engineer III, Infrastructure Platforms

Job Description
We have an exciting and rewarding opportunity for you to take your software engineering career to the next level.
As a Software Engineer III at JPMorgan Chase within the Infrastructure Platforms, you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way. You will be responsible for maintaining and operating our Kubernetes platforms and services across public and private cloud providers. We support thousands of applications & development teams globally which will provide a vast breadth of experience across multiple lines of business.
Job responsibilities

• Steward our client-facing fleet of clusters through upgrade, rebuild, release and repave operations
• Handle support escalations and debugging client issues
• Monitor and investigate alerts, diagnose root cause and find automated solutions that would prevent recurrence
• Pair with a mentor within the team that is an experienced software engineer for guidance on growth, development and continued learning in software development
• Write ad-hoc automation to solve for the recurring manual & routine tasks on the ops side above and Self-healing 'medic' procedures that automatically detect and remediate problems in the platform
• Automate away failures in our release/rebuild/upgrade plays
• Have experience in picking up engineering tickets where there is no firm delivery date commitment on a 10% time basis
• Have hxperience in customer pain points and stability issues in the system, while learning how the platform works through diagnosing and fixing customer and platform issues

Required qualifications, capabilities, and skills

• Bachelor's Degree in Computer Science related disciplines
• Minimally 6 years of sotware engineering related experience
• Should have the motivation & ability to quickly learn scripting skills, tools and technologies as you will be writing DevOps automations and will also be working with Developers on various initiatives on a regular basis
• Experience in problem-solving ability in order to help resolve customer issues and manage major incidents
• Having an Automation mindset to reduce toil, improve automation & efficiency
• Good interpersonal and communication skills when interacting with customers and understanding customer pain-points
• Passionate about building an innovative culture
• Experience in one of the following: Go, Linux, Bash or PowerShell, Terminal knowledge

Preferred qualifications, capabilities, and skills

• Experience in Prometheus, Grafana, Ansible, Jenkins, BitBucket, ArgoCD
• Experience working with modern cloud infrastructure platforms - Kubernetes a plus

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.