Soft Services Program Manager

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Performance Analysis & Metrics Management:

• Analyze and report on existing soft services performance metrics across the APAC region

• Identify gaps in current measurement systems and develop new KPIs and metrics where needed

• Create and maintain performance dashboards for regular reporting to regional leadership

• Conduct trend analysis and provide actionable insights for service improvement

• Standardize reporting methodologies across different countries/areas

Program Management:

• Lead and coordinate regional soft services initiatives from conception to implementation

• Develop project plans, timelines, and resource requirements for regional programs

• Track and report on progress of regional initiatives

• Identify and manage program risks and dependencies

• Ensure alignment of regional initiatives with global strategies

Stakeholder Management:

• Work closely with country-level teams to understand local challenges and opportunities

• Facilitate regular communication between regional and local teams

• Build strong relationships with key stakeholders across the APAC region

• Coordinate with global teams for best practice sharing and alignment

Continuous Improvement:

• Identify improvement opportunities through data analysis and stakeholder feedback

• Develop business cases for proposed improvements

• Support the implementation of improvement initiatives

• Monitor and report on the effectiveness of implemented changes

Required Qualifications:

• Bachelor's degree in Business Administration, Facilities Management, or related field

• 5+ years of experience in program management, preferably in facilities management

• Strong analytical skills with experience in data analysis and reporting

• Proven track record in stakeholder management across multiple countries

• Experience in continuous improvement methodologies

• Excellent communication skills in English (additional APAC languages are a plus)

Required Skills:

• Advanced Excel and data visualization skills

• Project management tools and methodologies

• Strong presentation and stakeholder management capabilities

• Understanding of facilities management operations and metrics

• Ability to work across different cultures and time zones

Desired Qualities:

• Self-starter with ability to work independently

• Strategic thinker with strong problem-solving skills

• Detail-oriented with excellent organizational capabilities

• Adaptable and flexible in approach to work

• Team player with strong collaboration skills

Travel Requirements:

• Regular travel across APAC region (approximately maximum of 2-3 times a year)

This role offers an excellent opportunity to drive regional improvement initiatives and make a significant impact on the efficiency and effectiveness of soft services delivery across the APAC region.

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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