The SME, Support is responsible for managing data center operations, ensuring system uptime, and coordinating maintenance while maintaining compliance with safety policies.
JOB DESCRIPTION
Customer Service
- Maintain a positive and professional working relationship with internal and external clients.
- Respond to customer service requests in a timely manner.
- Respond to emergency calls 24x7x365 days.
Maintain Data Center Systems
- Assist the Operation Lead in the daily management of the DC Operations and Periodic Preventive Maintenance Management ensuring 100% uptime of the DC critical M&E systems.
- Plan, coordinate Master Maintenance plan from Elect, Mech. Work with Site Lead to inform affected clients and to make changes if requested by clients.
- Work with all DC vendors/term contractors/equipment OEM on the scheduled maintenance to ensue that all planned maintenance are carried out.
- Ensure all subcontractors are inducted and permitted to work within the Critical Environment domain. Review contractor method statements, risk assessments, and MSDS to ensure compliance with site health & safety and operating procedures.
- Supervise planned maintenance work conducted by contractors/OEMs ensuring all work conducted are as per submitted PTW, MOS and checklist approved, ensuring the quality of work conducted.
- Adherence to all quality, health & safety, and environmental policies within the CE domain.
- Comply to site required policies, guidelines and practices.
Qualified candidates will possess the following:
- ITE/Nitec/Diploma in Electrical or Mechanical Engineering, Facilities Management, or equivalent field of study required.
- Experience of the electrical and mechanical systems used in a data center environment, including: Feeders, Transformers, Generators, Fuel Systems, Switchgear, UPS systems, Battery banks, ATS/STS units, PDU/PMM units, Chillers, Air handling units, Chilled water plant, CRAC units, Fire Alarm systems, and Fire Suppression systems.
- Advanced knowledge of Microsoft Office Suite - Word, Excel, Outlook and Visio required; working knowledge of SharePoint preferred.
- Proficiency in both written and spoken English.
- 3 to 5 or more years of experience in a data center or other Critical Environment required (preference is given to data center, hospital, pharmaceutical production or power plant experience).
- Working knowledge of mechanical, electrical, life safety monitoring and control systems typically used in critical environments.
- Proficient knowledge of HVAC and/or Electrical Systems. Shall be proficient in both Electrical and Mechanical.
Top Skills
Microsoft Office Suite
Sharepoint
Keppel Singapore Office
1 HarbourFront Avenue, Level 2, Keppel Bay Tower, Singapore, 098632
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