The SME, Support role involves maintaining customer relations, responding to service requests, and ensuring the reliable operation of critical data center systems. The candidate will assist in daily operations, coordinate maintenance activities, oversee contractor performance, and ensure compliance with health, safety, and quality standards.
JOB DESCRIPTION
Customer Service
- Maintain a positive and professional working relationship with internal and external clients.
- Respond to customer service requests in a timely manner.
- Respond to emergency calls 24x7x365 days.
Maintain Data Center Systems
- Assist the Operation Lead in the daily management of the DC Operations and Periodic Preventive Maintenance Management ensuring 100% uptime of the DC critical M&E systems.
- Plan, coordinate Master Maintenance plan from Elect, Mech. Work with Site Lead to inform affected clients and to make changes if requested by clients.
- Work with all DC vendors/term contractors/equipment OEM on the scheduled maintenance to ensue that all planned maintenance are carried out.
- Ensure all subcontractors are inducted and permitted to work within the Critical Environment domain. Review contractor method statements, risk assessments, and MSDS to ensure compliance with site health & safety and operating procedures.
- Supervise planned maintenance work conducted by contractors/OEMs ensuring all work conducted are as per submitted PTW, MOS and checklist approved, ensuring the quality of work conducted.
- Adherence to all quality, health & safety, and environmental policies within the CE domain.
- Comply to site required policies, guidelines and practices.
JOB REQUIREMENTS
Qualified candidates will possess the following:
- ITE/Nitec/Diploma in Electrical or Mechanical Engineering, Facilities Management, or equivalent field of study required.
- Experience of the electrical and mechanical systems used in a data center environment, including: Feeders, Transformers, Generators, Fuel Systems, Switchgear, UPS systems, Battery banks, ATS/STS units, PDU/PMM units, Chillers, Air handling units, Chilled water plant, CRAC units, Fire Alarm systems, and Fire Suppression systems.
- Advanced knowledge of Microsoft Office Suite - Word, Excel, Outlook and Visio required; working knowledge of SharePoint preferred.
- Proficiency in both written and spoken English.
- 3 to 5 or more years of experience in a data center or other Critical Environment required (preference is given to data center, hospital, pharmaceutical production or power plant experience).
- Working knowledge of mechanical, electrical, life safety monitoring and control systems typically used in critical environments.
- Proficient knowledge of HVAC and/or Electrical Systems. Shall be proficient in both Electrical and Mechanical.
BUSINESS SEGMENT
ConnectivityPLATFORMOperating Division
Top Skills
Electrical Engineering
Mechanical Engineering
Keppel Singapore Office
1 HarbourFront Avenue, Level 2, Keppel Bay Tower, Singapore, 098632
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