Singapore - Commercial Operations Specialist - NAVBLUE

Job Description:

NAVBLUE, an Airbus Company, is currently seeking a Commercial Operations Specialist to join our growing team.

Job Summary:

The Commercial Operations Specialist plays a crucial role in optimizing the efficiency and effectiveness of our commercial activities. This role involves coordinating and managing various operational aspects of our sales and commercial processes to ensure seamless execution and delivery. The ideal candidate is detail-oriented, analytical, and possesses strong organizational skills.

Within the Commercial Office (CO), the Commercial Operations Specialist will primarily report to the Head of Commercial Operations, based at our headquarters in France. For day-to-day management and local support, the candidate will be attached to the Head of Region Sales. This dual reporting structure ensures alignment with both global commercial operations and local regional needs.  

The Commercial Operations Specialist will be responsible for attributed Commercial Operations functions as described below:

• Contribute to direct sales activities (renewals & transition campaigns) to support the achievement of annual order intake and revenue targets 

• Manage and/or support business tools updates and improvement

• Support automation initiatives throughout development & improvement of business tools, policies and processes including, but not limited to, pricing generation and pricing monitoring tools, Online store…

• Propose and contribute to initiatives/projects aimed at optimising Commercial Performances or achieving specific Business Targets

Main Responsibilities : 

Direct Sales (support of Regional Sales teams)

• Lead sales opportunities that are not in the scope of the regional sales teams

(example : renewals up to 100K$, targeted transition campaigns, etc)

• Track the Renewal Sales activity worldwide to secure on-time renewal of our contract base

• Support Heads of Regions with Regional activity decks (ex: QBR's, etc)

Business Data & Tools Management

• Collect, analyse and interpret sales data to provide insights and recommendations for improving sales performance (ex: quarterly reports on sales metrics)

• With the support of the central team, effectively train the regional team on process updates, tools usage, etc.

Continuous Improvement Initiatives

• Identify opportunities for process enhancements and implement best practices to increase operational efficiency.

• Collaborate with cross-functional teams to streamline workflows and improve overall productivity.

• Continuously contribute to our data quality ratio improvement through monitoring and training of local sales teams.

• Be the voice of Commercial Operations in Region and lead a strong collaboration with the Sales 

Education :

• Successfully completed Masters degree in Commercial Environment

Required Skills / Experience :

• Sales support / Marketing and/or finance experience

• Tools/Digitalisation experience (Salesforce / Qliksense knowledge will be a plus)

• Preferably,  knowledge of Flight Operations environment

• Proactive and vocal approach

• Good analytic capabilities, able to synthetize and report concise information from various domains, fully comfortable in manipulating figures

• Fluent English communication skills both verbal and written 

• Strong interpersonal skills with a collaborative approach

• Strong analytical and problem-solving skills

• Ability to handle multiple and changing priorities

• Strong organisational skills

Travel Required: 

• Up to 10% Domestic and/or International

About us:

NAVBLUE, an Airbus Company, is a leading global provider of flight operations solutions, including aeronautical charts, navigation data solutions, flight planning, aircraft performance software (take-off/landing, weight and balance), and crew planning solutions. You’ll be able to shape the future of the digital aviation industry by working on several of the best in the industry flagship products enabling pilots, dispatchers, flight engineers and other aviation personnel on a daily basis to deliver safe, efficient, and reliable flight operations all over the world. You’ll have the opportunity to support millions of flights each year and help NAVBLUE customers maximize efficiency, reduce costs, ensure compliance with complex national and international safety regulations, and effectively deliver their services.

You’ll join a team with a focus on digital and collaborative innovation that is passionate and customer-focused. Over the last few years, Airbus has been supportive of various initiatives such as Going Digital, Performance Based Navigation Services, Air Traffic Management Modernization Programs, FlySmart on iOS and other digital projects related to new aircraft technologies; the launch of NAVBLUE was therefore a natural step to further develop its Flight Operations and Air Traffic Management Portfolio. 

Airbus and all subsidiaries, including NAVBLUE are proud to have been recognized as a Global Top Employer for 2025. Based on eight criteria: physical workplace, work atmosphere and social, health financial and family benefits, vacation and time off, employee communication, performance manager, training and skills development and community involvement. It was determined that we offer some of the most progressive and forward-thinking programs within the area. This achievement reflects our commitment to nurturing and empowering our people to reach their full potential. We’re grateful to our people, whose dedication and collaboration make this possible.

NAVBLUE is a fully owned subsidiary of Services by Airbus, fueled by the agility of Airbus ProSky and Navtech (acquired in 2016), and the pioneering spirit of Airbus, NAVBLUE was created in July 2016 with one mission: lead aviation into the digital age. 

NAVBLUE is based in Hersham (UK), Toulouse (France), Waterloo, ON (Canada), Bangkok (Thailand), Malmö (Sweden), Gdańsk (Poland), and Bengaluru (India) with other offices all around the world. 

The Future is Yours for the Taking:  https://youtu.be/vdY6gYuceYY

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Résumé du poste:

Le Spécialiste des Opérations Commerciales joue un rôle clé dans l'optimisation de l'efficacité et de l'efficience de nos activités commerciales. Ce rôle implique la coordination et la gestion de divers aspects opérationnels de nos processus de vente et commerciaux pour garantir une exécution et une livraison fluides. Le candidat idéal est minutieux, analytique et possède de solides compétences organisationnelles.

Au sein du Bureau Commercial (CO), le Spécialiste des Opérations Commerciales reportera au Responsable des Opérations Commerciales, basé à notre siège en France. Pour la gestion quotidienne et le soutien local, le candidat sera rattaché au Responsable des Ventes de la Région, basé sur le lieu de la mission. Cette structure de double reporting assure un alignement entre les opérations commerciales globales et les besoins locaux de la région.

Le Spécialiste des Opérations Commerciales sera responsable des fonctions décrites ci-dessous :

• Contribuer aux activités de vente directe (renouvellements et campagnes de transition) pour soutenir l’atteinte des objectifs annuels de prise de commandes et de revenus.

• Gérer et/ou soutenir les mises à jour et améliorations des outils commerciaux

• Soutenir les initiatives d'automatisation à travers le développement et l'amélioration des outils commerciaux, des processus, y compris, mais sans s'y limiter, les outils de génération de prix, de surveillance des prix, etc.

• Proposer et contribuer à des initiatives / projets visant à optimiser les performances commerciales ou atteindre des objectifs spécifiques.

Responsabilités principales :

Ventes Directes (soutien aux équipes commerciales régionales)

• Mener les opportunités de vente qui ne relèvent pas du périmètre des équipes commerciales régionales (par exemple : renouvellements jusqu'à 100K$, campagnes de transition ciblées, etc.).

• Suivre l'activité des ventes à l'échelle régionale pour garantir le renouvellement à temps de notre base de contrats.

• Soutenir les responsables de région avec des supports d'activité régionaux (ex : QBR, etc.).
   

Gestion des Données et Outils Commerciaux

• Collecter, analyser et interpréter les données de ventes pour fournir des analyses et recommandations visant à améliorer la performance des ventes (ex : rapports trimestriels sur les indicateurs de vente).

• Avec le soutien de l’équipe centrale, former efficacement l’équipe régionale sur les mises à jour des processus, l’utilisation des outils, etc.
   

Initiatives d'Amélioration Continue

• Identifier les opportunités d'amélioration des processus et mettre en œuvre les meilleures pratiques pour accroître l'efficacité opérationnelle.

• Collaborer avec les équipes transversales pour rationaliser les flux de travail et améliorer la productivité générale.

• Contribuer en continu à l’amélioration de la qualité des données grâce au suivi et à la formation des équipes commerciales locales.

Être la voix des Opérations Commerciales dans la région et être meneur d’une étroite collaboration avec les équipes commerciales.

Formation :
Diplôme de Master dans un environnement commercial

Compétences / Expérience requises :

• Expérience en soutien aux ventes, marketing et/ou finance.

• Expérience en outils / digitalisation (connaissance de Salesforce / Qliksense sont un plus).

• Idéalement, connaissance de l'environnement des opérations de vol.

• Approche proactive et communicative.

• Bonnes capacités analytiques, capable de synthétiser et d'apporter des informations concises provenant de divers domaines, à l’aise avec la manipulation des chiffres.

• Compétences en communication en anglais, à l’oral comme à l’écrit.

• Excellentes compétences interpersonnelles avec une approche collaborative.

• Compétences analytiques et de résolution de problèmes solides.

• Capacité à gérer des priorités multiples et changeantes.

• Solides compétences organisationnelles.

Déplacements requis :
Jusqu’à 10% (national et/ou international)

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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