The role involves departmental operations planning and execution within a technical discipline, functioning with autonomy within established policies.Job Description
Roles and Responsibilities
Serve as the primary point of contact for customers, ensuring prompt and satisfactory resolution of concerns across a range of support services for the assigned region, product, or coverage area.
Maintain in-depth knowledge of assigned product lines, configurations, installations, and the designated geographic region, acting as the direct interface to internal functions supporting the customer.
Provide ongoing technical and business support to assigned customers, building and maintaining strong relationships.
Manage direct reports, including staffing, development, and performance management; utilize technical discipline knowledge and analytical skills to implement policy and strategy.
Apply best practices and understand integration with other functional areas, keeping abreast of competitive differentiators in the market.
Exercise sound judgment to propose alternative solutions to complex technical and operational challenges, leveraging both internal and external resources to drive decision-making.
Mentor colleagues with less experience, lead small-scale projects, and facilitate consensus within the team.
Communicate performance expectations clearly and handle sensitive issues professionally.
Required Qualifications
Educational Background: Bachelor’s degree in Engineering (Mechanical, Electrical, Marine, or related field) or Business Administration from a local or internationally recognised university is essential
Professional Experience: Minimum of 3 years’ proven project management experience specifically within the Marine Offshore, Oil & Gas, or General Industrial sectors environment, with a track record of successfully managing service delivery, maintenance, and logistics for complex marine/offshore projects is essential.
Technical Expertise: Key to the success of this role is demonstrated hands-on experience with after-sales support, including maintenance planning, troubleshooting, and refurbishment of industrial equipment and Working knowledge of enterprise systems such as Salesforce, Servicemax, and SAP is essential
Communication Skills: Superior written and verbal communication abilities, with experience preparing reports, presenting to senior stakeholders, and managing customer relationships.
Teamwork and Independence: Proven ability to work independently with minimal supervision as well as collaboratively within multidisciplinary teams.
Mobility: Willingness and ability to travel frequently within the region and internationally as required by customer and project needs.
IT Proficiency: Advanced proficiency in Microsoft Office applications, especially Excel for data analysis, reporting, and project tracking.
Compliance: Familiarity with industry regulations, safety standards, and compliance requirements relevant to marine and offshore service operations.
Desired Characteristics
Familiarity with GE equipment and product lines.
Direct sales experience or demonstrated customer-facing sales capabilities.
Strong customer advocacy skills; ability to balance customer requirements with company capacity and financial objectives.
Excellent interpersonal skills, including the ability to communicate effectively with senior-level customers, GE executive management, and vessel superintendents.
Diplomatic and professional approach to resolving conflicts and handling sensitive issues.
Strong multitasking and time management abilities to manage multiple projects and priorities concurrently.
Understanding of key financial documents and processes, such as project reviews, invoicing, purchasing (SAP), billing, and trading.
Recent graduates with relevant internship or industry experience are encouraged to apply.
Relocation Assistance Provided: No
