Lead end-to-end ServiceNow FSM and digital transformation projects, defining scope, objectives, deliverables, budgets, schedules, and success criteria. Coordinate cross-functional stakeholders, track milestones and dependencies, manage risks and issues, monitor financial and contractual commitments, and ensure governance compliance. Prepare status reports and executive updates while implementing project management best practices, continuous improvement, and lessons learned across enterprise-scale initiatives.
Key Responsibilities
• Lead end-to-end program and project management activities for ServiceNow FSM initiatives and related transformational projects.
• Establish and maintain project scope, objectives, deliverables, and success criteria in alignment with business and client requirements.
• Coordinate cross-functional teams and stakeholders to ensure effective collaboration, decision-making, and execution.
• Track project milestones, dependencies, and critical paths to ensure projects remain on schedule and within budget.
• Monitor financial, contractual, and operational commitments and ensure compliance with organizational and client governance standards.
• Identify, assess, and manage project risks, issues, and dependencies, driving proactive mitigation and resolution plans.
• Develop and communicate project status reports, dashboards, and executive updates, highlighting progress, risks, and key decisions.
• Support continuous improvement initiatives by implementing project management best practices, controls, and lessons learned.
Required Qualifications
• Bachelor's degree in Business, Information Technology, Engineering, Computer Science, or a related discipline.
• Minimum 5 years of experience in Program and Project Management within technology, digital transformation, or enterprise application environments.
• Proven expertise in Program Project Management and successful delivery of complex, multi-stakeholder initiatives.
• Hands-on experience with ServiceNow Field Service Management (FSM) implementations, enhancements, or support programs.
• Strong understanding of project lifecycle management, governance, budgeting, scheduling, and reporting processes.
• Excellent stakeholder management, communication, and presentation skills with the ability to influence at multiple organizational levels.
• Demonstrated ability to manage competing priorities in a fast-paced, dynamic environment.
Preferred Qualifications• Certification or advanced knowledge in Project Management Body of Knowledge (PMBOK) principles and methodologies.
• Strong expertise in Scope Management, project estimation, planning, and forecasting.
• Experience implementing effective Risk Management and issue resolution frameworks.
• Project Management Professional (PMP), PRINCE2, Agile, Scrum, or equivalent certification.
• Experience leading geographically distributed teams and enterprise-scale transformation programs.
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Accenture Singapore, Singapore, SGP Office
250 North Bridge Road, Singapore, Singapore, 179101
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