ServiceNow Developer

Description

Client & Project: We are seeking a new talent to join the Software Engineering team where you will have the opportunity to collaborate in the project- NEA EDMA.

Responsibilities: As a Packaged/SaaS Application Engineer, you will be responsible for configuring and supporting packaged or SaaS applications to adapt features, manage releases, and ensure system stability. 

You will utilize standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance. You are expected to be a subject matter expert, collaborate and manage the team to perform effectively.

 You will be responsible for team decisions, engage with multiple teams, and contribute to key decisions. Additionally, you will provide solutions to problems for your immediate team and across multiple teams. 

Master proficiency in ServiceNow Customer Service Management (CSM) is required.
 
Advanced proficiency in Packaged Development Estimating, Packaged Application Integration, SaaS Testing, and Software Platforms is suggested.

 Develop innovative solutions that enhance user experience and system performance. 

Lead cross-functional team meetings to ensure alignment on project goals and deliverables. 

Conduct thorough testing and validation of applications to ensure quality and reliability. 

Provide mentorship and guidance to junior team members to foster their professional growth. 

Continuously evaluate and implement best practices in application development and support.

Join us in creating exceptional customer experiences! You will have the opportunity to perform independently and become a subject matter expert while actively participating in discussions and contributing to solutions for work-related challenges. Your expertise in ServiceNow Customer Service Management will be invaluable as you engage with various stakeholders. We are excited to see how your contributions will make a difference in our organization! • Enhance systems to align with business requirements. • Maintain applications and infrastructures in accordance with service level agreements. • Define and review technical requirements for integration, performance, quality, and scalability. • Collaborate with cloud operations teams to manage IaaS capacity and track associated key performance indicators.

HERE'S WHAT YOU WILL NEED: • Master proficiency in ServiceNow Customer Service Management. • A minimum of 1 year of experience in relevant related skills. •

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.