Senior Specialist, Business Operations & Analytics

Do meaningful work with us. Every day.

At Amplify Health, we’re looking for individuals with ambition, resilience and passion for healthcare, insurance, wellness  and digital technology. As a fast-growing business with the ambition of making people and communities across Asia healthier, we have exciting career opportunities available to help us achieve our vision.

Responsibilities

1) Operational Analytics & Performance Reporting

• Define and manage the key operational metrics that measure business performance and organisational health.
• Develop executive dashboards, scorecards and reporting frameworks to support leadership decision-making.
• Establish consistent KPI definitions, data standards and reporting governance across functions.
• Analyse operational performance, identify emerging risks and opportunities, and provide actionable recommendations.
• Partner with Finance, People, Product, Technology and Delivery teams to improve reporting quality and data integrity.
• Automate reporting processes and reduce manual effort through scalable reporting solutions.

2) Operational Excellence & Process Development

• Design, document and continuously improve business processes across operational functions.
• Identify bottlenecks, inefficiencies and operational risks, implementing improvements that increase scalability and effectiveness.
• Develop standards, playbooks and governance frameworks that drive consistency across teams and markets.
• Lead continuous improvement initiatives focused on productivity, quality and operational effectiveness.
• Support implementation of new operating models, policies and business processes.

3) Cross-Functional Programme Leadership

• Lead strategic operational initiatives from planning through execution.
• Coordinate stakeholders across multiple business functions to drive alignment and delivery.
• Establish project governance, success metrics, milestones and reporting mechanisms.
• Monitor progress, manage risks and escalate issues where necessary.
• Ensure initiatives deliver measurable business outcomes and operational improvements.

4) Executive Decision Support

• Translate complex data into clear insights and recommendations for senior leadership.
• Conduct deep-dive analysis into operational performance, workforce productivity, resource utilisation and business outcomes.
• Support annual planning, forecasting and strategic business reviews through robust analysis.
• Develop business cases to support operational investments and organisational change initiatives.

5) Business Governance & Operating Rhythm

• Support and run the organisation's operational review cadence, including KPI reviews and executive reporting.
• Track progress against organisational objectives and key business priorities.
• Improve visibility, accountability and ownership across operational workstreams.
• Continuously evolve the reporting, governance and management frameworks that support organisational growth.

Candidate Profile

Experience and Qualifications

• 5-8 years' experience in Business Operations, Strategy & Operations, Operational Excellence, Business Intelligence, PMO or Management Consulting.
• Experience building operational reporting, performance metrics and executive dashboards.
• Strong analytical and problem-solving skills with the ability to convert data into business insights.
• Experience leading cross-functional initiatives in a technology, SaaS, HealthTech, FinTech or consulting environment.
• Advanced experience with Power BI, Tableau, Looker or similar reporting platforms.
• Bachelor's degree in Business, Economics, Engineering, Data Analytics or a related discipline.

Competencies & Core Characteristics:

We are seeking a professional who embodies the following competencies and characteristics essential for success in our scale-up environment:

• Systems Thinker: Able to understand how people, processes, technology and data interact, and design scalable solutions that improve organisational performance.
• Data-Driven Operator: Uses data and evidence to guide decisions, challenge assumptions and improve outcomes.
• Builder's Mindset: Comfortable creating processes, reporting frameworks and governance structures from the ground up.
• Cross-Functional Influencer: Builds strong relationships across teams and drives alignment without relying on formal authority.
• Commercially Minded: Balances operational rigour with business priorities and understands the practical trade-offs required in a scale-up environment.
• Outcome Focused: Maintains a strong bias towards execution, accountability and measurable business impact.

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