Senior Software Engineer

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:
Demo Development:

• Collaborate with product managers, CSM solution architects, and developers to thoroughly understand the features, modules, and integrations offered by our ServiceNow CSM product.
• Create interactive and engaging software demonstrations that showcase the platform's capabilities, including case management, self-service portals, knowledge management, and more.
• Customize demos to address specific pain points and use cases within different industries and business verticals.
• Develop tools and utilities to make demo configurations for sales team simpler.

Technical Expertise:

• Develop an in-depth knowledge of the ServiceNow CSM platform's technical architecture, integration possibilities, and underlying technologies.
• Troubleshoot and resolve technical issues that may arise during development. Identify root cause and drive resolution.
• Provide guidance to the Sales team in creating custom sales demonstrations.

Live Presentations:

• Conduct live, interactive software demonstrations, workshops, live config sessions for sales teams, and stakeholders
• Effectively communicate the value proposition, benefits, and differentiators of ServiceNow CSM.

Feedback and Improvement:

• Solicit feedback from the sales team and stakeholders to continuously improve the effectiveness of demos.
• Incorporate feedback into future demonstrations and refine demo content to ensure relevance and impact.

Market Awareness:

• Stay informed about industry trends, competitors, and emerging technologies in customer service to enhance the quality and competitiveness of your demonstrations.

Qualifications
To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).
• 3-6 years of experience in software development & Mandatory ServiceNow certifications (Certified Application Developer, Certified Implementation Specialist CSM, etc.) are a plus.
• Proficiency in ServiceNow development tools, including Scripting (JavaScript, Jelly), HTML, CSS, and Glide API.
• Experience with React/Angular or similar frameworks.
• Experience with ServiceNow integration methods (REST, SOAP, MID Server, etc.) and third-party integrations.
• Experience in software demonstrations, technical sales engineering, or related roles.
• Strong familiarity with the ServiceNow platform, especially the Customer Service Management (CSM) modules.
• Excellent communication and presentation skills, both written and verbal.
• Ability to translate technical concepts into clear, business-oriented language for various audiences.
• Quick problem-solving skills to address technical challenges during live demos.

FD21
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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