Own production readiness and reliability for platform services: design for scalability, automate deployments and recovery, monitor availability and performance, run incident response and postmortems, consult on capacity and launch reviews, and mentor junior engineers while collaborating across global development and product teams.
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Site Reliability Engineer
The Xborder team is looking for a Senior Site Reliability Engineer who can help us solve problems, implement automation, and leverage best practices. • Are you a born problem solver who loves to figure out how something works? • Are you a detail -oriented individual who enjoys complex problem solving?• Do you love determining the correct actions required to fix a problem?• Do you have a low tolerance for manual work and look to automate everything you can?
Overview
Business Operations is leading the Site Reliability Engineering (SRE) transformation at Mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product organizations. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.
The Senior Site Reliability Engineer (SRE) acts as the production readiness owner for the platform, ensuring that systems are designed, built, and operated with reliability, scalability, and performance at their core.
This role partners closely with engineering teams across the software lifecycle-from design and development to deployment and production-embedding SRE principles and operational excellence into every stage of delivery. The SRE ensures that key operational capabilities such as availability, capacity, performance, observability, self-healing, and deployment automation are proactively integrated into systems.
Key Responsibilities• Engage in and improve the whole lifecycle of services-from inception and design, through deployment, operation, and refinement. • Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns.• Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.• Maintain services once they are live by measuring and monitoring availability, latency, and overall system health. • Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity. • Practice sustainable incident response and blameless postmortems. • Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover.• Work with a global team spread across tech hubs in multiple geographies and time zones.• Share knowledge and mentor junior resources.
All about you• Bachelor's degree in computer science, Information Technology, or a related technical field (e.g., Engineering, Physics, Mathematics), or equivalent practical experience.• 6-10 years of hands-on experience in UNIX/Linux systems, scripting and automation, Oracle and SQL databases, DevOps practices, and CI/CD pipelines.• Experience in one or more of the following is preferred: C, C++, Java, Python, Go, Perl or Ruby.• Strong knowledge of operating systems, platforms, and infrastructure components. • Knowledge of Artificial Intelligence Use cases and Implementation.• Solid understanding of ITSM processes (Change and Problem Management). • Experience with observability and monitoring tools such as Splunk and Dynatrace. • Strong analytical, problem-solving, and planning skills. • Ability to manage multiple priorities and work effectively under pressure. • Strong communication skills (both written and verbal). • Proven ability to work independently with minimal supervision. • Strong collaboration, relationship-building, and customer service skills.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Site Reliability Engineer
The Xborder team is looking for a Senior Site Reliability Engineer who can help us solve problems, implement automation, and leverage best practices. • Are you a born problem solver who loves to figure out how something works? • Are you a detail -oriented individual who enjoys complex problem solving?• Do you love determining the correct actions required to fix a problem?• Do you have a low tolerance for manual work and look to automate everything you can?
Overview
Business Operations is leading the Site Reliability Engineering (SRE) transformation at Mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product organizations. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.
The Senior Site Reliability Engineer (SRE) acts as the production readiness owner for the platform, ensuring that systems are designed, built, and operated with reliability, scalability, and performance at their core.
This role partners closely with engineering teams across the software lifecycle-from design and development to deployment and production-embedding SRE principles and operational excellence into every stage of delivery. The SRE ensures that key operational capabilities such as availability, capacity, performance, observability, self-healing, and deployment automation are proactively integrated into systems.
Key Responsibilities• Engage in and improve the whole lifecycle of services-from inception and design, through deployment, operation, and refinement. • Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns.• Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.• Maintain services once they are live by measuring and monitoring availability, latency, and overall system health. • Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity. • Practice sustainable incident response and blameless postmortems. • Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover.• Work with a global team spread across tech hubs in multiple geographies and time zones.• Share knowledge and mentor junior resources.
All about you• Bachelor's degree in computer science, Information Technology, or a related technical field (e.g., Engineering, Physics, Mathematics), or equivalent practical experience.• 6-10 years of hands-on experience in UNIX/Linux systems, scripting and automation, Oracle and SQL databases, DevOps practices, and CI/CD pipelines.• Experience in one or more of the following is preferred: C, C++, Java, Python, Go, Perl or Ruby.• Strong knowledge of operating systems, platforms, and infrastructure components. • Knowledge of Artificial Intelligence Use cases and Implementation.• Solid understanding of ITSM processes (Change and Problem Management). • Experience with observability and monitoring tools such as Splunk and Dynatrace. • Strong analytical, problem-solving, and planning skills. • Ability to manage multiple priorities and work effectively under pressure. • Strong communication skills (both written and verbal). • Proven ability to work independently with minimal supervision. • Strong collaboration, relationship-building, and customer service skills.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Mastercard Singapore, Singapore, SGP Office
3 Fraser Street DUO Tower Level 17, Singapore, Singapore, 189352
Similar Jobs at Mastercard
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Design next-generation B2B and B2B2C product experiences for Mastercard’s Global SME team. Responsibilities include contributing to design systems, creating reusable components, prototyping AI-driven experiences, developing high-fidelity visual designs, mapping user journeys, optimizing user engagement, and collaborating with product, UX research, engineering, and behavioral science teams. The role applies human-centered design, design thinking, atomic design, and rapid design-to-code workflows.
Top Skills:
Ai-Assisted Design ToolingAtomic DesignDesign SystemsDesign TokensFigmaFigma MakeUi KitsVibe Coding
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Contributes to client consulting engagements by analyzing business issues, developing strategies and recommendations, preparing presentations, identifying risks, supporting proposals, and building client relationships. The role also contributes to intellectual capital and identifies opportunities for senior consulting staff. Strong communication, analytical, teamwork, and independent-working abilities are required, along with an undergraduate degree.
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Partners with business leaders on people-related matters while supporting Mastercard’s security responsibilities. Employees must follow security policies, protect the confidentiality and integrity of accessed information, report suspected violations or breaches, and complete required security training.
What you need to know about the Singapore Tech Scene
The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.
