Senior Sales Associate responsible for achieving boutique sales targets, developing local and international clientele, conducting remote selling, generating leads, representing the Roger Dubuis brand, and delivering exceptional luxury customer experiences. The role includes networking with UHNWI clients, maintaining customer data, supporting marketing events, assisting boutique operations and inventory activities, and promoting customer loyalty. Requires English and Chinese fluency, luxury sales expertise, digital proficiency, and up to 20% travel.
Roger Dubuis has been at the forefront of contemporary Haute Horlogerie since 1995.
Its audacious creations, firmly anchored in the 21st century, embody substantial expertise expressed through the finest watchmaking mechanisms combined with powerful and daring designs. Boldness and extravagance are the brand’s signatures, and determination its driving force.
The Roger Dubuis Excalibur and Velvet collections are distributed worldwide through an exclusive sales network and boutiques. The quest for excellence, the long search for the right gesture, as well as the development of unique skills are all defining characteristics of the Geneva-based Swiss Maison.
- To achieve the boutique monthly and annual sales turnover, in line with Roger Dubuis commercial strategy, sales ceremony and client service excellence
- To assist co-workers in the sales/aftersales process and work as a team under the supervision of the Boutique Manager
- To “wow” your Client with an unexpected, audacious, and incredible experience
- To welcome client, in the Boutique, over the phone, by e-mail or mail, according to Roger Dubuis guidance and standards
- To gain qualitative client data and improve the boutique client portfolio
- Remote selling and business development
- To represent and promote with the highest standards Roger Dubuis’ name and image inside and outside the Boutique
- Responsible for the acquisition of qualitative customer data and the update of the customer database
- Development of customer loyalty by way of excellence in service and treatment
- Generating brand awareness
- Assist in organizing marketing events
- Thoroughly understand our products and services to inform potential customers
- Develop network and clientele
- To ensure a constant perfect personal appearance
- To take part actively in team meetings, cycle/annual inventory counts, and all daily operations as required
- To assist fellow Boutique Ambassadors during a sale – i.e. customer service, gift wrapping, conveying pieces from the stock.
- To perform any selectivity entrusted task by the Boutique Manager – i.e. re-stocking, display, sales accessories follow-up and maintenance
- To respect, apply and promote security rules
- Diploma or Bachelor degree in Business, hospitality or equivalent
- Extensive client book and experience working with UHNWI in the area of Southeast Asia
- Eager to attend frequent luxury events, network and create leads outside of the Boutique
- Elegant and inspiring, passionate and confident, empathetic and integrous, agile and entrepreneurial, team player and audacious
- Strong developer of customer loyalty and personal relationships & ability to work in an international environment
- Solid understanding of sales principles and customer service practices
- Strong selling techniques and brilliant storytelling
- An excellent command of English & Chinese to communicate with Mandarin speaking clients.
- An organized person with excellent attention to detail and high client treatment standards
- A Team player with excellent inter-personnel skills and multi-tasking
- Digitally savvy
- Ability to travel up to 20%
Richemont Singapore Office
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