The Senior Relationship Manager will be responsible for managing client relationships, enhancing customer satisfaction, and driving sales growth.
Key Responsibilities:
- Acquire new MME customers & deepen relationships with existing customers. Promote MME loan products to these customers to meet annual targets set. Cross sell and up-sell to meet RHB SG’s overall annual targets set.
- Perform credit review to proactively monitor credit quality through early problem loan recognition & implement appropriate strategies to prevent or minimize loan default or NPL.
- Perform KYC CDD/EDD review to ensure profile of customers are within the Bank’s targeted segment.
- Perform client servicing, so as to meet customer service standards set by the department & to achieve good customer satisfaction rating.
- Increase facility utilization rate in current MME customers to enhance the Bank’s share of wallet
- Gather & feedback competitor banks’ new products & services with Product Team to update the team on competitors’ offerings to achievement product/service competitiveness to meet target revenue.
Requirements:
- Minimum 3-5 years MME banking experience with good business network and proven track record of acquiring new business accounts.
- Minimum 3-5 years working experience in credit with exposure to credit risk management and commercial / corporate including credit processing, evaluation and appraisal.
- Possess strong credit writing and analytical skills
- Proactive, energetic, result oriented and possess good business acumen
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