Senior Quality Specialist, QA Programs

Your Job

You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU. 

This role will lead the implementation, maintenance, and continuous improvement of the Quality Management System (QMS) within the segment to ensure compliance with global standards and applicable regulatory requirements. Drive technical quality excellence through effective execution of core quality processes, documentation control, and audit readiness, enabling superior consumer experience and operational performance.

Role Overview & Primary Accountabilities

• Key leadership responsibility for establishing, maintaining and making available the required QMS standards, procedures, processes and forms which make up the ISEA QMS.

• Own and maintain QMS processes including Change Control, Nonconformance, CAPA, Document Control, Training, and Complaints, ensuring compliance with enterprise standards and regulatory requirements.

• Manage Change Control and Design Management activities, ensuring proper evaluation, documentation, and approval of product and process changes in alignment with QMS and regulatory expectations.

• Lead management and analysis of post-market feedback (consumer complaints). Identify trends and collaborate with cross-functional teams to implement corrective and preventive actions that improve consumer experience.

• Support External Contract Manufacturers (ECM) management, ensuring QMS compliance at third-party sites through documentation reviews, audits, and performance monitoring.

• Assist Supplier Quality Management by maintaining documentation, monitoring supplier performance, and supporting qualification and corrective action processes.

• Advise operations on operational controls and Good Manufacturing Practices (GMP) to ensure compliance, process capability, and prevention of quality issues.

• Execute and monitor quality programs at site/cluster level, ensuring timely and accurate deployment of updated standards and profiles in EtQ or equivalent eQMS.

• Facilitate the EM or ISEA Quality Management Review process by ensuring that accurate and relevant information is provided and analyzed and deliver actionable recommendations for improvement.

• Collaborate with the PMS leader to compile complaint data and market feedback for submission to regulatory authorities, ensuring full compliance with local regulations.

• Works closely with Cluster Quality Leaders, QA Program Leaders, and site Quality operations teams.

• Interfaces with global QRC teams for standard deployment and system updates.

• Utilizes EtQ (or equivalent) for document control, training, CAPA/QNC, ECM, and QMR content

• QMS effectiveness and audit/inspection outcomes (e.g., Generally Well Controlled ratings; closure effectiveness; zero significant compliance events).

• Segment performance on complaints, CoPQ, and RFT (meeting or exceeding targets), with demonstrated process capability improvements and preventive controls.

• On-time, right-first-time deployment of enterprise standards (M7/S7/QP1/QP2) and EM strategy milestones across clusters.

• Support facility audits and inspection readiness by maintaining accurate records, facilitating internal audits, and ensuring closure of corrective actions.

• Collaborate cross-functionally with Supply Chain, R&E, Regulatory Affairs, and Supplier Quality to ensure harmonized processes and effective problem resolution.

• Deliver training and guidance on QMS processes, GMP, root cause analysis and problem-solving tools to site teams, fostering a culture of compliance and continuous improvement.

About Us

Huggies®. Kotex®. Poise®. Depend®. Confidence®. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.

At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth, and impact. We’re founded on 151 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark.

Led by Purpose. Driven by You.

About You

You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring.  You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development. You love what you do, especially when the work you do makes a difference.

At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you’ll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.

In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center. To succeed in this role, you will need the following qualifications:

Essential Requirements

• Bachelor’s degree in a relevant science or engineering discipline.

• Experience in quality systems within personal care or consumer goods manufacturing.

• Strong knowledge of QMS processes, Change Control, GMP, and regulatory compliance requirements.

• Detail-oriented with strong problem-solving and data analysis skills.

• Strong communication, stakeholder management, problem solving, and data-driven decision-making skills.

Preferred Requirements

• ASQ or equivalent quality certification (CQE, CQA).

• Experience with EtQ Reliance or similar eQMS platforms.

• Familiarity with ISO standards, GMP requirements, and supplier quality programs.

• Based at a manufacturing or regional office in ISEA cluster (Singapore, Vietnam, China preferred)

• Periodic domestic and international travel may be required based on business needs.

Working Conditions

• Office and manufacturing/distribution environments as needed.

• Reports to EM ISEA Cluster Lead with dotted line to the QA Programs Lead.

To Be Considered
Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.

In the meantime, please check out the careers website.

And finally, the fine print….

For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world.  We actively seek to build a workforce that reflects the experiences of our consumers.  When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

No Relocation:

This role is available for local candidates already authorized to work in the role’s country only. Kimberly-Clark will not provide relocation support for this role.