Provides advanced technical support for packet core products and customer deployments across multiple regions. Diagnoses complex mobile and core network issues, troubleshoots EPC/4G and 5G components and protocols, supports NFV and cloud-native environments, and participates in emergency fault isolation and restoration. Collaborates with product development teams to improve product quality, mentors junior engineers, and contributes to global support processes and customer satisfaction.
Join our Team
About this opportunity:
We are now looking for a senior PIDS Support Engineer to deliver expert technical support on product introduction, deployment, and customer support, resolve complex technical issues, ensuring system reliability and and drive high customer satisfaction across multiple regions.
Working as a senior PIDS Support Engineer requires both deep and broaden knowledge within Packet core products and solutions. You will work, collaborate, and communicate in an international environment, interacts with cross-functional teams, designers, and customer technical staff.
What you will do:
The skills you bring:
About this opportunity:
We are now looking for a senior PIDS Support Engineer to deliver expert technical support on product introduction, deployment, and customer support, resolve complex technical issues, ensuring system reliability and and drive high customer satisfaction across multiple regions.
Working as a senior PIDS Support Engineer requires both deep and broaden knowledge within Packet core products and solutions. You will work, collaborate, and communicate in an international environment, interacts with cross-functional teams, designers, and customer technical staff.
What you will do:
- Diagnose, analyze, and resolve technical problems to minimize operational impacts on customer networks.
- Provide advanced technical support for FLV, FFI and deployment, addressing complex technical challenges in customer deployments.
- Troubleshoot mobile/core network components (EPC/4G: MME, SGW, PGW, PCRF; 5G: AMF, SMF, UPF, PCF, NSSF, AUSF, UDM, NRF) and related functions
- Take active part in emergencies, contributing to timely fault isolation and restoration of customer solutions and networks.
- Collaborate with product development teams to provide feedback that drives product enhancements and quality improvements.
- Mentor and train junior support engineers; contribute to global support processes and service improvements
The skills you bring:
- 5+ years in technical support or related engineering role;
- Rich knowledge of Packet Core network products and solution (GTP, NGAP/S1AP, PFCP, Diameter, SIP, SCTP)
- Rich experience in troubleshooting and outstanding problem-solving skills
- Experience with NFV/cloud-native deployments, containers, Kubernetes, and orchestration tools
- Understanding of Linux/Unix environment, IP protocols and IP-based routing
- Excellent written and verbal communication in English
- Excellent collaboration skill and teamwork spirit
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