Senior Operations Supervisor

The Senior Operations Supervisor will be tasked to lead a team of biotechnologists to execute process operation steps to ensure the timely completion and delivery of batches. 

The Senior Operations Supervisor is a first line leader serving the following 2 key functions:

• Management/ supervisory function on the shopfloor, leading the team, provide guidance and take decision with respect to process issues. 

• First line technicial expert on the shopfloor, troubleshoot, investigate issues and ensure the development of technical competency of biotechnologists.

The Senior Operations Supervisor reports directly to the Operation Manager. 

Responsibilities

1. Management

• Ensure the morale, discipline and well being of the team are well managed and taken care of.

• Ensure timely intervention and escalation of any potential conflicts and misunderstanding between team members.

• Monitor, plan and coordinate resources to ensure effective utilization of operational staff.

• Conduct performance review and development discussion sessions to provide timely performance feedback to N-1 as well as supporting individuals in team to achieve career aspiration.

2. Production

• Ensure team performance in delivering production batches

• Ensure timely closure of process orders and batch records. Be the first line technicial expert to lead investigation and trouble-shooting of process issues and ensure timely escalation of issues.

• Conduct Tier 1 meeting and ensure in place in use of Tier 1 board, including elements of Tier 1 KPI adherence.

• CAPMAN, continuous improvement, issues reporting and escalation, etc.

• Act as a backup to run the process when there is manpower shortage.

3. Quality

• Timely escalation of Quality Risk so they can be assessed. 

• Timely creation of unplanned events in SAP.

• Ensure the team's compliance to all relevant LSOP/Batch record requirements.

• Perform timely review of documentation including batch records and make necessary correction.

• Participate in cGMP self-inspections to ensure compliance with internal LSOPs and regulatory requirements.

• Responsible to ensure high house-keeping standards and discipline on the shopfloor.

• Support and facilitate self-inspections and co-ordinate for plant pre-audit preparation to ensure audit readiness.

4. Training and Development

• Ensure that all biotechnologists are trained in accordance to the training matrix.

• To provide support and guidance to new joiner, ensuring their smooth transition to the new environment.

• Develop oneself as process Subject Matter Expert (SME).

• Guide junior employees to ensure knowledge transfer for business continuity.

• Assist in conducting on-the-job training of the team.

5. Safety

• Ensure safe and secure operations in the facility.

• Identify and resolve potential safety issues or risks together with the team.

• Support and facilitate safety audits and follow up on the recommendations.

• Responsible as the primary work permit approver for respective area.

Knowledge, Skills & Experience

• A Diploma/Degree in any Engineering and Science related discipline

• at least 10 years of experience in a pharmaceutical manufacturing plant as manufacturing technicians or graduates with min 4 years of relevant work experience

• Knowledge in SAP transaction

• Knowledge in cGMP and safety issue management

• Knowledge in biotechnology equipment

• Good troubles shooting skill

• People management skill

• Effective organization skill

• Effective communication skill

• Continuous Improvement mindset

• Strong in conflict management

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Why GSK?

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GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology).

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.

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