Senior Manager, Project Management Office

JOB DESCRIPTION

Responsibilities:

• Manage a portfolio of complex initiatives that span one or multiple lines of business
• Provide leadership for project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones
• Full project life cycle ownership: successful project delivery will include full implementation from initiation to deployment for one major or several minor initiatives simultaneously
• Manage all aspects of multiple related projects to ensure the overall program is aligned to and directly supports the achievement of strategic objectives
• Report on project success criteria results, metrics, test and deployment management activities
• Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence
• Participate in establishing practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization
• Prepare estimates and detailed project plan for all phases of the project
• Procure adequate resources to achieve project objectives in planned time-frames
• Manage the day-to-day project activities and resources and chairs the project management team meetings
• Monitor staff performance and complete performance reviews
• Provide status reporting regarding project milestones, deliverable, dependencies, risks and issues, communicating across leadership
• Understand interdependencies between technology, operations and business needs
• Demonstrate a functional acumen to support how solutions will address client goals while maintaining alignment with industry best practices
• Manage project scope and changes
• Participate and/or drive feasibility studies, vendor selections and proposals for evaluation by appropriate key stakeholders
• Act as an internal quality control check for the project
• Manage ongoing quality control and participate in quality issue resolution
• Assist in dispute, negotiation, arbitration or litigation, as needed
• Define the Statement of Work and Specifications for the requested goods and services
• Develop and manage all aspects of project and program engagement from planning, external vendor relationships, communications, resources, budget, change, risks and issues
• Set and continually manage project and program expectations while delegating and managing deliverable with team members and stakeholders
• Monitor, track and control outcomes to resolve issues, conflicts, dependencies and critical path deliverables
• Develop and deliver progress reports, proposals, requirements documentation and presentations to various audiences, including project team, sponsors, CIO and key stakeholders
• Determine the frequency and content of status reports from the project and program team, analyze results and troubleshoot problem areas
• Define success criteria and disseminate them to involved parties throughout project and program life cycle
• Identify and develop trusted adviser relationship with project and program stakeholders
• Coach, mentor, motivate and supervise project and program team
• Deliver appropriate and effective executive level communication
• Ensure that projects and programs are proceeding according to scope, schedule, budget and quality standards
• Manage project and program issues and risks to mitigate impact to baseline
• Continue professional development in order to keep abreast of emerging technologies, methods and best practices
• Extensive understanding of project and program management principles, methods and techniques
• Establish practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization

JOB REQUIREMENTS

Required Skills:

• Excellent experience in SDLC Methodologies, Agile, SCRUM
• Strong leadership, diplomatic and motivational skills including the ability to lead up, across and down multiple business and technology organizations
• Proven ability to work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence
• Build and maintain relationships by engaging business leaders to establish credibility, solve problems, build consensus and achieve objectives
• Excellent leadership, communication (written, verbal and presentation) and interpersonal skills
• Self-motivated, decisive, with the ability to adapt to change and competing demands
• Research best practices within and outside the organization to establish benchmark data and use continuous process improvement disciplines to achieve results
• Tools: MS Project, Excel, Word and PowerPoint
• Experience negotiating vendor contracts
• Experience drafting and submitting budget proposals and recommending subsequent budget changes where necessary
• Experience in successfully leading projects and programs to on-time, on-schedule and within budget close
• Experience leading, motivating and managing various project and program team sizes, including internal and external resources, while holding team accountable for performance
• Strong experience presenting to executive sponsors and demonstrated communication skills; both written and oral with technical and non-technical staff, all levels of management
• Experience influencing and gaining buy-in from executive sponsors, team members, stakeholders and peers
• Team-building skills with technical and non-technical staff
• Experience working both independently and in a team-oriented, collaborative environment
• Flexible with proven ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities
• Must be able to learn, understand and apply new technologies
• Support diverse and inclusive work environment

Qualifications:

• At least 10 years of IT project management experience in managing medium, large and mega complex projects in enterprise environments as SI and/or customer. At least completed 4 or more project lifecycles.
• Excellent Communication, Presentation, Collaboration, Convincing and Written Skill.
• Minimal Bachelor of Science Degree.

BUSINESS SEGMENT

CorporatePLATFORMOperating Division