Senior Manager / Manager, Communications, East Asia

About the job:

The Communications Senior Manager / Manager will lead and execute strategic communications for the East Asia region within Asia Pacific. This role supports business objectives through internal and external communications, issues and crisis management, change management, and stakeholder engagement.

The ideal candidate is a proactive communicator with strong storytelling, writing, and interpersonal skills, passion for healthcare, regional experience, and most importantly, a hunger for growth and development.

The candidate holds him/herself to high performance standards, has strong work ethics, brings great energy to the team and work, has the ability to work in a matrix organizational setup and inspires trust and credibility among teams and stakeholders.

What you will be doing:

Strategic Communications Planning & Execution:

• Develops and implements communications strategies aligned with East Asia’s goals and priorities to promote and protect Stryker’s business and reputation among internal and external audiences.
• Brings external insights into the business, shapes and refines strategies to enhance communications outcomes.
• Identifies gaps and implements processes to improve communications effectiveness.
• Shares communications best practices with businesses, including communications strategies and plans drive greater consistency and effectiveness.

Internal Communications:

• Crafts and delivers compelling internal messages to support employee engagement such as East Asia strategy and updates, leadership updates, organizational shifts.
• Leads end to end implementation of town halls, newsletters, annual sales meetings.

• Develop, maintain and optimize internal channels and ensure connectivity to rest of the company.

External communications:

• Manages external inquiries and media relationships across East Asia markets.
• Leads/supports power brand campaigns across East Asia markets, working in partnership with Marketing and cross-functional teams.  

Issues and crisis communications management

• Supports the company’s efforts to identify and manage reputational issues in the business.
• Stays connected to company-level crisis management team, plans and protocols.
• Leads crisis communications response in the event of issues and crises.

Stakeholder Engagement:

• Collaborates with commercial, cross-functional teams and global communications team to implement strategic communications programs aligned with divisional and business goals.

Executive Visibility:

• Support the leadership visibility of East Asia VP/GM.
• Serves as counsel to the East Asia leadership team.
• Shapes messaging and other content for senior leaders for internal and external activities.

Content Development:

• Writes and edits high-impact content for various internal and external channels, such as newsletters, messages from VP/GMs, townhall presentations, annual sales meetings.

Measurement & Reporting:

• Tracks and reports on communications effectiveness using KPIs and analytics.
• Continuously optimizes strategies based on insights and feedback.

Others:

• Works collaboratively with communications leads in and outside of APAC to build communications capabilities and advance opportunities that impact business goals.
• Manages third party communication consultants and agency partners as needed.
• Holds excellent standards on quality of work and thinking.
• Works independently with resourcefulness and superb project management skills.
• Brings great energy to the work and inspires trust and credibility among teams and wider stakeholders.

Who are we looking for:

• Bachelor’s degree required
• 10+ years of Communications experience
• Excellent storytelling, writing, and presentation skills
• Strong analytical and problem-solving skills
• Ability to manage multiple projects while delivering on established timelines
• Ability to be persuasive in the absence of organizational authority
• Ability to influence stakeholders without authority
• Demonstrated proficiency in Microsoft Office (Excel, Word & PowerPoint) 
• Has experience working across multi-culture, multi-markets settings referred
• Has experience working in multi-national work environments preferred