Senior Manager, Global Creative Operations

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 1,700 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by world-leading investors including Visa, Airtree, Blackbird, Sequoia, DST Global, Greenoaks, Salesforce Ventures, Lone Pine, and Square Peg, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.

The Marketing team at Airwallex drives brand awareness and customer engagement through innovative and strategic campaigns. We work to communicate the value of our financial solutions, attract new customers, and strengthen relationships with existing ones. By leveraging data-driven insights and creative strategies, we ensure Airwallex stands out in a competitive market. Our team is passionate about telling the Airwallex story and supporting the company's growth and success.

The Global Creative Ops, Senior Manager is a crucial role within the Brand Studio, responsible for the global oversight and coordination of all creative marketing projects. This highly organised and proactive individual will manage the resource allocation and implementation across the entire creative workflow, from project initiation through final delivery, across digital, social media, and traditional channels.

Collaborating with global marketing teams as well as external agency partners, the Global Creative Ops Senior Manager will identify and resolve process bottlenecks and resource issues, and develop long-term strategies to build creative capabilities. A solution-focused mindset is essential for ensuring efficient creative operations.

This role can be based in Singapore, or London.

• Own the creative workflow: Manage and optimise the intake, scheduling, and trafficking of all creative requests, ensuring projects move seamlessly through concept, design, review, and approval stages.

• Prioritise and allocate resources: Strategically evaluate project priorities to ensure optimal utilisation of creative assets (designers, copywriters, external vendors) and timely task completion. Work closely with the Marketing Producer to align resourcing with campaign needs, effectively prioritising and allocating resources. Purposefully develop creative resources with new relevant functions as well as AI tooling as the team expands.

• Maintain and adjust all creative project timelines: Develop and meticulously manage timelines, deadlines, and approval cycles, proactively identifying and mitigating potential roadblocks or delays. This includes responsibility for revising and adapting timelines when projects are cancelled or reprioritized to reflect the impact on related schedules.

• Facilitate communication: Serve as the main point of contact for internal creative team coordination, managing task prioritization and bandwidth.

• Using insights and data from internal creative workflows, agency processes and resource allocation, to conduct cost-benefit analysis and proactively suggest areas for improvement and optimisation, and where appropriate building a business case for scaling creative capabilities to meet the needs of global marketing teams.

We're looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory.

• Bachelor's degree in Marketing, Design, Communications, or a related field.

• 7-10 years of experience in a creative ops management, project management, or production role within an in-house creative team or agency setting.

• Proven expertise in managing high-volume creative workflows and juggling multiple projects simultaneously with exceptional organisational skills.

• Excellent communication, negotiation, and interpersonal skills, with the ability to build strong relationships across diverse teams.

• Proficiency in Google Workspace (Docs, Sheets, Slides).

• Advanced proficiency in project management and workflow tools (e.g., JIRA, Asana, Monday.com, Trello).

• A strong passion for visual design, meticulous attention to detail, and a deep understanding of the creative production process.

• Experience with Figma or similar design collaboration tools is a significant plus.

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Airwallex does not accept unsolicited resumes from search firms/recruiters.  Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s).  Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.