Senior Manager, D+TT Network Readiness

DURATION: August 2026 – November 2027 & June 2026 – October 2027 (2 Headcounts)

WORKING LOCATION: APEC, Hong Kong, Macau or Taiwan 

JOB SUMMARY 

The Network Readiness Lead is accountable for preparing each hotel’s network environment for the upcoming The Power of M Transformation. This role partners directly with property teams and internal technology workstreams to ensure network prerequisites are understood, completed, validated, and documented prior to deployment waves. The Network Readiness Lead drives completion through clear instructional documentation, structured follow-up, hands-on support where required, and timely escalation of hotel-level risks or blockers. 

Expected Contributions 

• Own the end-to-end Network Readiness workstream for assigned hotels, from initial outreach through final readiness confirmation for The Power of M deployment. 

• Develop, maintain, and publish clear instructional documentation (playbooks, step-by-step guides, checklists, FAQs) that enable hotels to complete required network readiness activities. 

• Communicate readiness requirements, timelines, and dependencies to hotel leadership, on-property IT, and vendor partners using consistent messaging and templates. 

• Track task completion status for each hotel; execute a structured follow-up cadence (email/meetings/calls) to drive on-time completion and confirm evidence of completion. 

• Validate readiness outputs (as defined by program standards) and ensure required artifacts are captured and stored (e.g., configuration confirmations, test results, sign-offs). 

• Identify, document, and escalate hotel-level challenges/risks (technical, vendor, access, timing) to the appropriate deployment/support owners; drive resolution through to closure. 

• Provide hands-on execution support by completing readiness tasks with and/or for hotels when required (including coordinating with vendors and internal engineering teams), while ensuring the hotel understands what was done and how to sustain it. 

• Coordinate scheduling and change windows with hotels to minimize operational impact and align readiness work to deployment cutover timelines. 

• Maintain accurate reporting and dashboards for readiness health, blockers, and forecasted completion; highlight trends and systemic issues to improve future waves. 

• Participate in deployment readiness reviews and command center activities as needed, providing status updates and real-time support during critical windows. 

• Performs other duties as needed. 

Key Deliverables 

• Network Readiness playbook and hotel-facing instruction set (kept current by wave and/or region as required). 

• Hotel-level readiness tracker with status, evidence links, dates, and owners. 

• Issue/risk log with documented root cause, escalation path, and resolution outcomes. 

• Readiness completion confirmation for each hotel (including required sign-offs where applicable). 

• Post-wave lessons learned and continuous improvement recommendations for network readiness activities. 

Education and Experience 

• 4-year degree preferred in Information Technology, Networking, Telecommunications, or related field (or equivalent practical experience). 

• 5+ years of experience in enterprise network operations, network deployment, or field technology support, preferably across multi-site environments. 

• Demonstrated experience creating instructional documentation and enabling non-technical stakeholders to complete technical tasks. 

• Proven ability to manage a high-volume task portfolio, drive follow-ups, and deliver on deadlines across multiple properties in parallel. 

Core Skills and Competencies 

• Network fundamentals: routing/switching, LAN/WAN, Wi-Fi, DHCP/DNS, firewall concepts, and basic troubleshooting methodology. 

• Strong written communication skills with the ability to translate technical steps into clear, hotel-friendly instructions. 

• Stakeholder management across property leadership, on-property IT, vendors, and internal technology teams. 

• Operational rigor: tracking, evidence capture, attention to detail, and disciplined follow-up. 

• Issue management and escalation: can quickly assess impact, prioritize, engage the right teams, and drive resolution. 

• Comfort working in fast-paced deployment timelines, including after-hours coordination during critical change windows as required. 

• Proficiency with common productivity and tracking tools (e.g., Microsoft 365) and service/ticketing platforms (e.g., ServiceNow) preferred.