Senior Librarian/Manager, User Services and Spaces

The Student and Academic Services Department (SASD), NTU Singapore is a dedicated team committed to delivering comprehensive support across the entire student life cycle – from admission and matriculation to graduation and beyond the classroom. SASD works collaboratively with schools, colleges, and autonomous institutes to ensure a seamless and enriching academic journey for all students. 

As part of the Office of Information, Knowledge and Library Services (OIKLS) within SASD, this position will contribute to the Library’s purpose of ensuring that NTU community has seamless access to information and services to support the learning, teaching and research needs.

The successful applicant will plan and administer library services operations, maintenance of collections and resources, spaces and facilities in the libraries.

Responsibilities:

• Plan and oversee day-to-day operations of all NTU libraries and its Service Desks.

• Review, update and enforce policies and procedures to ensure efficient delivery of library services.

• Manage incident reporting process and emergency procedures.

• Analyse worklfow and processes and identify ways to streamline operations.

• Identify relevant usage statistics and devise automated methods to capture for mangement reports.

• Plan and conduct user studies, environmental scanning and analyze user feedback for service improvement projects.

• Serve as Library Safety Representative and enforce compliance with NTU workplace safety and health guidelines.

• Manage circulation of library collections and resources, including fulfilment of loans, fine/fee collection and resolution of other related user enquiries.

• Administer shelf and closed stack management at all NTU libraries.

• Conduct weeding and discard functions in accordance with library policy.

• Facilitate as business owner for the operations and development of the fulfillment module in the Library Services Platform (LSP).

• Oversee all library spaces to ensure cleanliness, facilities and equipment are in working order.

• Forecast and track budget for facilities maintenance.

• Develop and enforce a set of Standard Operating Procedures (SOPs) for effective maintenance of all facilities.

• Serve as key liaison with other NTU teams to faciiltate fault reporting and rectification.

• Forecast and track budget for temporary manpower and student assistants.

• Develop, organize and conduct training to upskill Staff and Student Assistants (SAs) in operational work, service delivery and proper use of facilities and equipment.

• Supervise and monitor performance of a team of support staff and SAs to deliver services in accordance with NTU’s service standards.

 Requirements:

• Degree in any discipline. Candidates with Master of Library Information Science would have an added advantage.

• At least 5 years of working experience in libraries (with preference for academic or research libraries) with supervisory experience.

• Experience in library facilities management or workplace safety compliance will be advantageous.

• Good knowledge of library operations.

• Knowledge of Library Services Platforms (e.g. Alma).

• Good management skills.

• Data analytic skills to interpret data and draw insights.

• Good time management skills and ability to prioritize work well.

• Good presentation and service delivery skills.

We regret that only shortlisted candidates will be notified.