Senior Executive, Monitoring & Surveillance

The Monitoring & Surveillance unit under Training & Competency (T&C) is responsible for ensuring that insurance sales and advisory activities are conducted in accordance with regulatory requirements, internal policies, and quality standards. This role supports the business by providing ongoing assurance that sales representatives maintain the required standards of knowledge, conduct, and performance after initial certification. The role involves working closely with the sales representative and relevant departments to support and develop the company’s competency standards,

Position Responsibilities:

1. T&C Governance & Regulatory Support

• Support the Team Lead in planning and implementing the T&C workplan.

• Handle regulatory inspections and audit queries, including tracking and closure of remediation actions.

• Conduct annual reviews of T&C policies, manuals, and internal SOPs in line with regulatory and industry developments.

2. Conduct Risk Monitoring & Quality Assurance

• Conduct and monitor trend analysis relating to representative conduct risk.

• Perform quality assurance reviews on supervisory duties, including supervisory audits and pre-transaction client callbacks.

3. Agency Engagement & Supervisory Enablement

• Work closely with Agency Management and Agency Leaders to ensure adherence to the T&C Manual.

• Conduct ad-hoc branch sharing on supervisory responsibilities, including coaching, meetings, joint fieldwork, and audit observations.

• Implement initiatives and monitoring processes to uplift supervisory standards of Agency Leaders and Representatives.

 4. T&C Materials & Projects

• Design, maintain, and enhance T&C materials (e.g. coaching and joint fieldwork forms, Compliance & Competency Playbook, annual competency exercise materials).

• Undertake projects and other activities assigned by the team lead.

Required Qualifications:

• Bachelor’s degree in Risk Management, Business Administration, or a related field.

• Minimum 3-5 years of Sales, Sales Quality, Training & Competency,  Compliance or other control functions.

• Familiar with life insurance sales advisory process and industry regulations and guidelines.

• High attention to detail and strong execution discipline.

• CMFAS Module 5, 9, 9A and Certificate in Health Insurance are preferred but not mandatory.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].