The Office of Campus Housing (OCH) serves to make NTU the hub and destination to deliver best-in-class campus for learning, working, and living. OCH is a critical department responsible for student and faculty housing on campus, the sports and recreational facilities, and its related services.
We are looking for individuals who have a strong passion for delivering exceptional service to residents of the University’s student and faculty housing, athletes and users of sports & recreation facilities on campus.
The role provides the successful candidate with the opportunity to develop, contribute and grow holistically across areas of excellence in customer relationship management and corporate functions (e.g. finance/ billing, resident relations, facilities management, etc.) within the Department.
If you are a diploma holder with at least 3 years of relevant working experience, preferably in finance/ billing/ procurement role and customer service/ relationship management, you may be the one whom we are looking for. Having experience in student hostels, staff housing or hospitality services would be a plus for this role!
The incumbent is required to:
Perform monthly billing and refund transactions for faculty housing and faculty-in-residence on campus.
Review customer outstanding records and aging reports regularly and conduct prompt debt recovery measures.
Engage residents/ stakeholders on their queries/ requests received via various channels (e.g. ServiceNow, over the counter, phone calls and emails) and ensure quality resolution within stipulated service-level-agreement requirements.
Oversee the end-to-end procurement process such as raising of purchase requisitions, performing goods receipt, and ensuring prompt payment to vendors.
Assist in preparation of requirement specifications for quick purchasing, invitation-to-quote and tenders where necessary.
Assist in ensuring key year-end activities are completed timely for financial year closing of accounts.
Support other corporate services and service management from time to time:
Perform cross-functional duties such as resident relations and facilities management to support the turnaround of rooms, check-ins/check-outs and other coordination work to ensure good residential experience.
Update and maintain accurate records to fulfill administrative and financial requirements.
Contribute to building a useful repository of best-practice templates for use to respond to common queries.
Support engagement activities and bonding sessions organized for faculty residents.
We regret to inform that only shortlisted candidates will be notified.
Hiring Institution: NTU
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