Handle and investigate customer complaints across Life, Health, General and Group insurance; engage customers via multiple channels; record cases, perform administrative tasks, and support projects or events as delegated.
Responsibilities:
- Handle customer complaints relating to all insurance products (Life, Health, General, Group), staff and representatives’ conduct and Income’s services.
- Collaborate with internal stakeholders to obtain the relevant information, investigate and review the complaint thoroughly.
- Engage customers through email, letters, telephone calls and/or in-person meetings to understand and address customers’ issues and concerns.
- Keep records of customer’s complaint, actions taken and resolution provided in Income’s systems.
- Perform administrative duties such as reviewing emails received in the central mailbox, assigning cases to colleagues in the Customer Engagement Team, taking minutes during internal meetings etc.
- Manage projects, assignments or events as delegated by the Function Head.
Requirements:
- Possesses a diploma or higher qualification
- Minimum of 3 years in customer service or complaint management experience
- Excellent interpersonal and communication skills
- Able to write competently
- Demonstrated track record of empathy, positive attitude and customer-orientation (Front-line facing)
- Demonstrated track record of humility, responsibility and willingness to learn
- Having insurance certifications, such as PGI, HI, M5, M9, will be an added advantage
Income Insurance Singapore, Singapore, SGP Office
75 Bras Basah Road, Singapore, Singapore, Singapore, 189557
Income Insurance Singapore Office
Singapore
Income Insurance Singapore, Singapore, SGP Office
1 Paya Lebar Link, #07-01 PLQ 1 Paya Lebar Quarter, Singapore, Singapore, Singapore, 408533
Income Insurance Singapore, Singapore, SGP Office
2 Tampines Central 6, #01-01 NTUC Income Tampines Point, Singapore, Singapore, Singapore, 529483
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