Senior Enterprise Support Program Manager

NVIDIA is the world leader in computer graphics, artificial intelligence (AI), and accelerated computing. For over 25 years, we have been at the forefront of research and engineering around the greatest advances in technology. Our history of innovation drives us to solve the world's hardest problems. Academic and commercial groups globally are using NVIDIA products to redefine/revolutionize deep learning and data analytics, and to power data centers.

NVIDIA is looking for Senior Enterprise support program manager for Japanese customers. To contribute to the business growth of Japanese customers, we will provide support to help them make long-term use of NVIDIA products. This role will be interacting with customers, partners and internal teams, to analyze issues and advice our knowledge with our wide-range technology including Hardware (GPU, Networing) and Software.   

What you'll be doing:

• Lead the quality management for enterprise products like complex GPU-accelerated systems and AI workloads, ensuring high availability and efficiency across customer data centers.

• Engage with NVIDIA strategic customers to drive AI infrastructure initiatives, support deployment success, and influence long-term platform adoption.

• Collaborate with internal Engineering, Product, and Sales teams to align customer deployments with NVIDIA’s technology roadmap and business objectives.

• Define and manage the enterprise support program to ensure consistent and high-quality customer support experiences

• Establish and maintain relationships with our support partner to understand their support skills and align our support services to achieve good CSAT and NPS.

• Develop and maintain a deep understanding of enterprise product and service offerings to provide accurate and timely support to customers

•  Manage a team of support professionals to ensure timely and effective delivery of support services

What we need to see:

• 5+ years of experience in enterprise IT system with a focus on high performance infrastructure, backed by a Bachelor’s, Master’s, or PhD in Computer Science, Engineering, or a related field.

• An enthusiastic and never give up attitude with the ability to set priorities, assign actions, break logjams and bottlenecks and measure performance.

• Proficiency in both Japanese and English, with the ability to communicate complex technical topics clearly across multicultural teams and with customers.

Ways to stand out from the crowd:

• Good interpersonal and collaboration skills, with the ability to lead discussions, influence outcomes, and build positive relationships with both internal and external collaborators.

• Knowledge of data center infrastructure operations, including safety, security, environmental controls, and standard operating procedures.

• 3+ years of experience in customer service