Senior Engineer, Network Operations Centre

Position Overview: You are responsible for monitoring and maintaining the operational integrity of the submarine cable network and cable landing station, ensuring uninterrupted communication and data transmission.

Key Responsibilities:

 Network Monitoring:

• Monitor the submarine cable network and systems 24/7.
• Detect and respond to anomalies, outages, and performance issues.
• Analyze alarms and implement preventative measures.

Incident Management:

• Identify and assess network and landing station incidents.
• Troubleshoot and resolve or escalate issues.
• Collaborate with teams and document incident details.

Performance Optimization:

• Analyze performance data and recommend improvements.
• Implement strategies to enhance network capacity and reliability.

Change Management:

• Review and approve planned network changes.
• Coordinate maintenance and upgrades with engineering teams.

Technical Support:

• Provide technical support to customers.
• Manage co-location services and troubleshoot connections.

Documentation:

• Maintain accurate records of events, incidents, and actions.
• Update standard operating procedures (SOPs).

Proactive Monitoring:

• Implement measures to prevent potential issues.
• Conduct routine checks and system updates.

Equipment Management:

• Understand network infrastructure and coordinate maintenance.

Compliance:

• Adhere to industry regulations and security protocols.

Security and Access Control:

• Enforce security protocols and manage access to equipment.

Project Support:

• Participate in new cable installation projects.

Vendor Management:

• Manage relationships with equipment vendors.

Qualifications and Skills:

• 3-5 years of experience with a telecommunication service provider or a major transmission equipment vendor.

• Prior experience in Submarine Cable Landing Station, NOC environment and/or optical transmission is highly desirable.

• Graduate or Diploma in Telecommunications/Electrical Engineering. Relevant certifications such as CCNA, CompTIA Network+, or similar qualifications are a plus.

• Strong understanding of submarine cable systems, networking principles, and telecommunications technologies.

• Good understanding and working knowledge of SDH, DWDM/submarine cable system operations, Ethernet technologies, and structured cabling are a plus.

• Familiarity with network and landing station monitoring tools, protocols, and technologies used in NOC and CLS environments.

• Excellent troubleshooting skills with the ability to diagnose, communicate, and resolve complex network and landing station issues efficiently.

• Effective written and verbal communication skills, especially during high-stress situations.

• Ability to work effectively within cross-functional teams and coordinate with external partners.

• Capacity to work in a fast-paced, 24/7 environment and handle shifting priorities.

• Meticulous in monitoring and documenting network and landing station events and actions.