At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
About the team and role:
We are looking for a talented Senior Director of Sales to join our fast-growing Klaviyo Sales organisation. Reporting to our VP/MD, APJ, you'll be a culture builder and a key member of our APAC and Japan Senior Leadership Team responsible for leading a sales team focusing on the Mid-Market and Enterprise segment across Asia Pacific.
Success in this role includes hiring & developing the best talent to achieve remarkable results while building a destination for people to build their careers at Klaviyo. You will lead growth planning, accurate forecast management, detailed performance analysis, key account sponsorship, and day-to-day coaching and leadership of our sales teams and first line sales leaders. At Klaviyo we believe we are still only 1% done on our mission and in APJ we are moving incredibly fast. The ideal candidate will have a strong track record of building high performing sales teams in a fast-paced, high growth environment, experimenting fast and operating across cultures in the region while building high performance teams that operate with and a high degree of trust and collaboration.
Supervisory Responsibilities:
- Build the go-to-market strategy cross-functionally for your segment whilst developing and guiding the team through all of our relevant initiatives in APAC.
- Shaping ongoing strategy for the segment from a long term perspective to improve daily practices and elevate our capability.
- Utilising your extensive network of contacts to identify new opportunities whilst building and fostering strong C-level relationships and key account sponsorships.
- Hiring best in class talent across the team as well as coaching and developing a team of individual contributors and managers.
- Collaborating closely with colleagues across the business but particularly within the sales leadership team, Sales Development, Customer Success, our Marketing and Partnerships functions to identify key trends and opportunities and ensure Klaviyo and our customers success.
- Accurately forecast and model monthly, quarterly, and annual sales, and develop strategies to ensure we hit or exceed our goals.
- Thorough career planning and mapping; building the foundation for the future growth of our sales team members as we continue to grow and evolve.
- Putting the customer first and creating strategies to optimise the customer journey.
- Introducing new tools and processes into the workflow, as well as optimising on existing tools and playbooks, and helping the team to adapt to change and adhere to best practices.
- Being a vocal thought leader for your team and region.
How you'll make a difference:
Team
- We are a great place to work, and our leaders set the tone. You will need to ensure team morale remains high, people feel energised by their work, and we maintain a high standard for performance.
- Regular tactical and developmental 1:1’s with your team.
- Setting both quantitative and qualitative goals and targets for the team to both hit business goals as well as support career development within the team.
- Klaviyos deliver work that is deemed ‘remarkable’ by our peers, our customers, and the market. You will focus on the quality of work, then learn how to do it faster, frugally, and more efficiently but never compromising on the quality.
Customers
- Klaviyos start with the customer and work backward. With this in mind you will put the customer first when thinking about the strategies being put in place for the team.
Leadership
- Working closely with the sales leadership team you will provide thought leadership and strategic direction on our Mid-Market and Enterprise segment within APAC.
- Working cross functionally you will collaborate relentlessly across all functions but particularly ops and enablement, marketing, partnerships and success both here in APAC and globally.
- Inspire and coach AE Managers and AEs, alike, to fulfill their potential and serve as the foundation for future generations of Klaviyos
Operationally
- Be able to understand and compile data, using it to support your strategic direction for the team. Data will be both external in the market and internal tracking team activity and impact. You will be able to clearly and concisely communicate key trends in data to your peers and key stakeholders.
- Work to assess and introduce new tools and processes into the workflow and manage the change to ensure success.
- Build a data driven culture where Klaviyos leverage data and “Know the score”. We are meticulous with data and past performance to relentlessly improve ourselves and our business.
- Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.
Who you are:
- Proven management experience ideally at a rapidly scaling software business.
- A highly experienced technology sales professional with a strong network and demonstrable ability to build and foster C-level relationships.
- Ability to build relationships with internal (business development, marketing, ops and enablement partnerships, etc.) and external (clients, prospects, agencies etc.) stakeholders.
- Experienced leading teams in both mature and emerging markets, APAC multi-region experience.
- You will have experience of leading teams at enterprise level and within this ideally experience of leading a transition to enterprise from SMB / Commercial teams and businesses.
- In line with our value of always learning, you define yourself as an energetic self-starter who is results-oriented and works effectively in an entrepreneurial environment.
- A global perspective with proven success in developing and/ or nurturing sales progression for your team.
- Strong coaching skills and a growth-mindset that comes from a deep belief in the development of their team and the vision for your team.
- Track record of using data to inform decision making.
- Track record of working with leadership to define and implement successful new programs
- Strategic mindset to define and execute sales strategies.
- A results oriented, highly motivated, enthusiastic attitude and the ability to work independently.
- Familiarity operating in a high-velocity and high-volumed sales environment.
- A deep understanding of SaaS and sales economics.
- You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.
- Eligible to work in Singapore without restrictions
Soft-skills:
- Top-class presentation and communication skills.
- Excellent analytical, problem-solving and decision making skills.
- Detail-oriented and persuasive.
- Strong sense of ownership over annual and quarterly planning.
- Strong sense of curiosity with a bias towards action.
- Proficiency with tools such as Salesforce, Outreach, and Gong.
- Use of, implementation and understanding of sales process and methodologies.
Nice to have:
- Experience with selling ecommerce/marketing focused solutions.
- Understanding of scale-ups or transactional businesses.
- Strong preference for familiarity with MEDDICC or other similar sales methodologies.
Klaviyo in APAC:
We are rapidly expanding our footprint in Asia-Pacific with our new Singapore Hub. Since launching here just six months ago we are already scaling fast, aggressively building out our core GTM functions, including Sales, Pre-sales, Business Development, Customer Success, Partnerships, Marketing, and People.
This is a true “1% done” moment. While we build on the strong foundation of our Sydney presence, our Singapore Hub offers the unique energy of a startup within a global company. We are looking for “Drivers”—builders who want to shape our local culture and define the future of Klaviyo in Asia-Pacific and Japan.
Aligned with our value of Always Learning, we are looking for the leaders of the future. The headroom for growth here is massive. If you are insatiably curious and eager to accelerate your career, Klaviyo provides the platform. Join us, and help build something exceptional from the ground up.
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Please see the independent bias audit report covering our use of Covey here
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Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
