When you join Trend, you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information.
Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints. As a leader in cloud and enterprise cybersecurity, the platform delivers a powerful range of advanced threat defense techniques optimized for environments like AWS, Microsoft, and Google, and central visibility for better, faster detection and response. With 7,000 employees across 65 countries, Trend Micro enables organizations to simplify and secure their connected world. For additional information, visit www.trendmicro.com
The Role:
A Senior Deal Desk professional serves as a strategic advisor and subject matter expert who manages complex sales transactions, ensures deal compliance, and optimizes the quote-to-cash process while supporting negotiations between TrendAI, customers, and the channel. This role combines operational excellence with strategic deal structuring to accelerate sales closure while maintaining company policies and revenue recognition standards.
Key Responsibilities
Support the Field Sales Organization and Sales Operations team in driving ARR retention at scale through execution of the following:
Act as a business partner to the sales team in developing strategies and contract negotiations for complex deals
Review and structure non-standard deals, multi-year agreements, and enterprise-level transactions
Provide strategic guidance on alternative contract options and value propositions to drive deal closure
Play a key role in complex deal reviews and serve as escalation point for challenging transactions
Operational Excellence:
Review and validate sales quotes for accuracy in pricing, SKUs, billing logic, and contract terms
Ensure compliance with revenue recognition rules, company policies, and regulatory requirements
Manage deal approval processes
Cross-Functional Collaboration:
Partner with Legal, Finance, Revenue Operations, and Sales Operations teams
Serve as liaison between Sales, Finance and Legal for contract compliance
Collaborate with billing teams on subscription management and license delivery
Support sales forecasting calls, QBRs, and end-of-quarter activities
Process Improvement & Training
Delivery of training to sales representatives on deal desk processes, tools, and policies
Identify and implement process automation opportunities
Mentor new team members to the CEC dept.
Analyze deal patterns to identify opportunities for process improvements and new routes to market.
Qualifications:
5+ years of experience in Deal Desk, Sales, Sales Operations, Finance Operations, or related roles
Proven success in Enterprise SaaS/B2B environments
Experience with direct and channel sales models
Track record of managing complex, high-value transactions
Strong expertise in CRM systems (Microsoft Dynamics preferred), sales analytics, and reporting tools (Excel, Tableau, Power BI, or similar). Experience with contract analysis and legal term interpretation
Ability to influence and partner with senior sales leaders and cross-functional stakeholders.
Knowledge of subscription billing models and license management
Trend Micro strive to build an environment of equity and inclusion, which reflects diverse points of view. We welcome, value, promote, and celebrate diversity - the very experiences and attributes that make us who we are, including but not limited to race, ethnicity, nationality, gender, gender identification, sexual orientation, level of ability, age, religion, veteran status, socio-economic status, and political philosophy.
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