Senior / Customer Support Engineer

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

As a Customer Service Engineer, you will be responsible for providing technical support, maintenance, and troubleshooting services for SPTS and/or ICOS equipment at customer sites. You will play a key role in ensuring customer satisfaction by maintaining high standards of professionalism, responsiveness, and technical expertise. This role requires close collaboration with customers, internal engineering teams, and global support functions. You will be expected to work in cleanroom environments, travel as needed, and support equipment installations, upgrades, and repairs.

Key Responsibilities:

• Provide on-site and remote technical support for SPTS and/or ICOS systems.
• Perform equipment installation, preventive maintenance, troubleshooting, and repair.
• Maintain detailed service records and documentation.
• Ensure high levels of customer satisfaction through professional communication and timely issue resolution.
• Collaborate with engineering and product teams to escalate and resolve complex technical issues.
• Prepare and deliver technical presentations and reports as needed.
• Adhere to cleanroom protocols and safety standards.

Minimum Qualifications

• Diploma or Degree in Engineering (Electrical, Mechanical, Mechatronics, or related field).
• Hands-on experience with SPTS and/or ICOS equipment is highly preferred.
• 2-5 years' experience working in a semiconductor wafer fabrication (wafer fab) environment.
• Strong problem-solving skills and ability to work independently under pressure.
• Willingness to travel frequently and work flexible hours, including overtime and weekends when required. Overtime work is compensated.
• Physically fit and able to work in cleanroom conditions for extended periods.
• Proficient in preparing presentation slides and delivering technical presentations.
• Strong interpersonal and communication skills.

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

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