Sales Support provides end-to-end support to Sales teams by managing quotations, contracts, bids, customer coordination, campaigns, and rate-related matters to ensure smooth and effective sales execution.
ResponsibilitiesSales Support delivers quality support to Sales Execution and Sales Steering teams with the aim to ‘make it work’. This is accomplished through:
Preparing and sending of rate quotations, follow up with customers after the quotations.
Coordinating with Trade Management for rate agreement and service contract proposals and special rate offers
Maintaining contracts and rate agreements, including filing, publishing of rates, service contracts and amendments with the FMC.
Bids / Tenders management and co-ordination.
Customer management, which includes inter-departmental coordination for various matters involving customers requests, requirements or disputes.
Campaign management and co-ordination of mass mailings to customers using Microsoft CRM
Customer Data Management (Organizational Catalogue)
Clear customer handover to Customer Service and Assist Customer Service with Problem Solving regarding rates / revenues where needed
Diploma/Degree with minimum 1-2 years’ relevant Sales Management or Customer Relationship Management experience in liner shipping/transportation industry.
Fluent in English, both spoken and written
Strong interpersonal and communication skills, with ability to develop good relationships across all levels
Motivated, proactive and reliable
A team player with ability to work under pressure
Analytical, creative, and efficient way of work
Well organized with good time management skills
Willing to take ownership of tasks and responsibility
Maintains a high level of commitment and work ethic while carrying out duties/responsibilities
