The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.
Job Summary:
We’re seeking a strategic, dynamic Senior Communications Manager to lead communications for PayPal World—a new global platform connecting the world’s largest payment systems and digital wallets. This role will shape how PayPal World and its partners tell their story globally, driving narratives that build awareness, engagement, and inclusive cross-border commerce.Announced in July 2025, PayPal World will link systems across markets including the US, China, India, and Latin America, with initial launches this fall connecting partner wallets to PayPal and Venmo.
Reporting to the Senior Director, Global Markets Communications, this role will coordinate PayPal and partner teams worldwide. Responsibilities span strategy, media relations, partner collaboration, internal and executive communications, and events. You’ll work closely with PayPal World leadership and cross-functional partners to execute a global communications vision across time zones and regions.
Job Description:
Essential Responsibilities:
- Lead complex communication projects and campaigns, ensuring alignment with business objectives.
- Develop and execute advanced communication strategies to enhance brand visibility and reputation.
- Collaborate with senior leadership to identify communication opportunities and challenges.
- Implement best practices for communication management and reporting.
- Ensure compliance with relevant regulations and standards in all communication efforts.
- Provide mentorship and technical guidance to the communications team.
Minimum Qualifications:
- Minimum of 12 years of relevant work experience and a Bachelor's degree or equivalent experience.
Preferred Qualification:
You have worked in communications for at least 10 years, ideally with experience in Consumer and B2B Communications (such as small-to-medium sized businesses, large enterprise, or industry partners with an interest in cross border commerce).
You may have experience in the financial services sector, such as in fintech or banking, and/ or technology/ ecommerce.
You have extensive experience handling media in multiple markets: speaking to journalists directly, fostering relationships, and generating impactful media coverage.
You are a creative storyteller who understands how stories need to be shaped to appeal to media and can be adapted to deliver multi-market campaigns. You have experience of taking complex or technical topics and translating them into narratives that are relevant and compelling for our audiences.
You are a tried and tested communications advisor for senior business leaders, adept at interpreting, analyzing and aligning to business strategy, as well as influencing business decisions. You understand and can demonstrate the value of communications to business priorities.
You are a team player who can adapt quickly and collaborate effectively, often under pressure. You have the confidence to work autonomously, drive outcomes, and display the highest levels of professionalism, judgement, and attention to detail.
Subsidiary:
PayPalTravel Percent:
0PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.
For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.
Who We Are:
Click Here to learn more about our culture and community.
Commitment to Diversity and Inclusion
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].
Belonging at PayPal:
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.
Any general requests for consideration of your skills, please Join our Talent Community.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.
