Staff Cloud Network Engineer – Customer Support
Job Description
As a “Staff Cloud Network Engineer”, you will be a part of Aviatrix's Customer Support team. This position is a critical organization as a part of our customers’ adoption of Aviatrix's enterprise multi-cloud Networking and Security Services Software.
You'll guide our customers for quick and consistent adoption, accelerated integrations with our multi-cloud software products, and real-time support and strategy to ensure our customers are satisfied with Aviatrix's products.
KEY RESPONSIBILITIES
- Resolve complex customer issues with Aviatrix products, prioritizing strategic deployment, integration, and optimization.
- Demonstrate strong understanding of AWS, Azure, Google Cloud, and Aviatrix platforms with practical Linux knowledge for effective troubleshooting and implementation.
- Have good networking skills on routing protocols like BGP and networking products.
- Posses good hands-on experience in IaC Cloudformation, Azure Resource Manager or Cloud Deployment Manager.
- Third-party IaC platforms like Terraform and automation using Python or Go.
- Develop and implement effective case management strategies to ensure efficient resolution of critical issues.
- Collaborate closely with Engineering teams to address product bugs and verify fixes.
- Review, approve, and present RCA documents to customers to maintain satisfaction and positive sentiment.
- Document customer interactions and solutions thoroughly to enhance support processes and ensure adherence to SLA standards.
- Integrate Aviatrix solutions with complex cloud infrastructures for optimal performance and security.
- Drive the continuous improvement of the knowledge base with advanced troubleshooting methods and innovative processes.
- Mentor and lead Cloud Network Engineers in complex problem-solving and professional growth.
- Conduct training programs to enhance technical skills and knowledge of the engineering team, focusing on new features and technologies.
KEY REQUIREMENTS
- Typically requires a minimum of 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or has equivalent work experience.
- Demonstrate a good understanding and design comprehensive cloud networking solutions across AWS, Azure, Google Cloud, Aviatrix platforms, and have fair knowledge of Linux and other networking vendors like Cisco, Palo Alto, Juniper, Fortinet, etc.
- Possess understanding and knowledge on Data Centers and Campus Networks that require connectivity to Cloud.
- Possess advanced, wide-ranging experience, and provide creative solutions to complex issues requiring in-depth evaluation of variable factors.
- Network with key contacts outside your own area of expertise to achieve strategic goals.
- Lead activities that integrate Aviatrix solutions with complex cloud infrastructures ensuring optimal performance and security.
- Maintain accountability through the team for the delivery of tactical business targets.
BENEFITS
US: We cover 100% of employee premiums and 88% of dependent(s) premiums for medical, dental and vision coverage, 401(k) match, short and long-term disability, life/AD&D insurance, $1,000/year education reimbursement, and a flexible vacation policy.
Outside the US: We offer a comprehensive benefits package which, (subject to regional variations) could include pension, private medical for you and dependents, generous holiday allowance, life assurance, long-term disability, annual wellbeing stipend
Your total compensation package will be based on job-related knowledge, education, certifications and location, per our aligned ranges.
About Aviatrix
Aviatrix® is the cloud network security company trusted by more than 500 of the world’s leading enterprises. As cloud infrastructures become more complex and costly, the Aviatrix Cloud Network Security platform gives companies back the power, control, security, and simplicity they need to modernize their cloud strategies. Aviatrix is the only secure networking solution built specifically for the cloud, that ensures companies are ready for AI and what’s next. Combined with the Aviatrix Certified Engineer (ACE) Program, the industry’s leading secure multicloud networking certification, Aviatrix unifies cloud, networking, and security teams and unlocks greater potential across any cloud.
WE WANT TO INCLUDE YOU
We embrace the fact that not everyone’s journey took the same route or started at the same place. If your experience doesn’t quite meet the requirements but the opportunity excites you and you believe you could be great, don’t let that hold you back from applying. Tell us what you CAN bring and what makes you special.
Aviatrix is a community where everyone's career can grow and we want to help you achieve your goals and be “your best YOU,” however that looks. If you're seeking an opportunity where you can be excited to start work every morning with enthusiastic people, make a real difference and be part of something amazing then let’s talk. We want to get to know you and how we could grow together.
Aviatrix, Inc. is an equal opportunity employer and does not make hiring decisions based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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