Senior IT Business Analyst (Insurance domain)

Responsibilities:

Business Requirements & Analysis

• Engage Business Heads and Business representatives to gather, analyse, and document business requirements
• Conduct workshops, interviews, and process walkthroughs to understand current and future-state processes
• Translate business needs into Functional Specification/User Stories/Process and data flows
• Ensure requirements are clear, structured, testable, and aligned with business objectives

Stakeholder and Vendor Management

• Serve as a primary liaison between Business stakeholders, vendor and IT team 
• Facilitate discussions to resolve requirement gaps, ambiguities and conflicts
• Ensure vendor solutions are aligned with business needs and technical constraints
• Support governance process such as requirement sign-off, change requirement evaluation, and impact assessment

Solution Design and Implementation Support

• Collaborate with technical teams to clarify requirements and ensure correct system configuration and development
• Participate in solution design discussions, ensuring functional completeness and feasibility.
• Support system integration efforts, especially across distribution, CRM Support governance process such as requirement sign-off, change requirement evaluation, and impact assessment
• Monitor implementation progress and highlight risks or deviations.

Testing and Delivery

• Define and review test scenarios, test cases, and acceptance criteria.
• Perform SIT, to validate that delivered solutions meet functional and business requirements.
• Support User Acceptance Testing (UAT)

Process Improvement and Documentation

• Identify opportunities to streamline distribution process using system capabilities.
• Maintain comprehensive documentation, i.e. business requirement document, functional specification, process flows.
• Support post-implementation reviews and continuous improvements.

AI-Enabled Business Analysis

• Leverage on AI tools to accelerate documentation, testing, generate insights from business/process data and stakeholders update and/or reporting.
• Promote adoption of AI-driven productivity within the project team.

Requirements:

• General Degree / Degree holder in Information Technology, Info Systems or equivalent. 
• 5-8 years of experience in Business Analysis or IT project delivery.
• Proven experience in system implementation project (preferably Distribution Management System, Agent Portal, Regulatory Reporting)
• Experience in Financial Advisory (FA), Wealth Management, or Distribution domain is highly preferred. 
• Technical & Functional:
  • Strong understanding of business analysis methodologies, SDLC/Agile delivery frameworks
  • Experience with requirement management tools, e.g. JIRA, Confluence, Visio, BPMN
  • Understand system integration concepts, e.g. APIs, data flows.
• AI & Digital 
  • Familiar with AI-assisted tools for requirement documentation and data analysis
  • Ability to apply AI tools practically in project delivery
• Soft Skills
  • Excellent communication and stakeholder management skills
  • Strong analytical and problem-solving ability
  • Able to work across business and technical teams
  • Proactive, structured and detail-oriented