Senior Business Analyst

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

We are looking for a Senior Business Analyst to join our Merchant Finance & Treasury team. This role is based in Singapore and will be the first team member in the APAC region, working closely with our centralized team in Amsterdam. This opportunity contributes to the global expansion of the Merchant Finance & Treasury team in order to ensure we meet client-, regulatory- and business needs effectively across the globe.

Our internal capabilities must be excellent to deliver on Adyen’s ambition. The Merchant Finance and Treasury team is dedicated to ensuring our customers are paid correctly, on time, and in the right currency. As we expand globally we are committed to operational excellence, innovation, and integrity. 

The expansion into the region is driven by multiple factors: an evolving merchant base, client expectations (i.e. payout reliability and speed), and the heavy complexity of the region (number of countries, regulations, etc). 

The challenge in this role lies in managing daily financial processes from a new timezone, focusing on customer-centric growth and automation for Adyen’s critical payout services. The ideal candidate will independently seek scalable processes and optimizations, handle operational issues efficiently, by maintaining a high-level strategic view while being detail-oriented when necessary.

What you’ll do:

• Monitoring: Oversee the daily financial payout processes to ensure accuracy, timeliness, customer centricity in APAC region
• Incident Management: Handle any issues related to payouts promptly and effectively, ensuring minimal disruption to our services.
• Partner Bank escalation: Handle operational challenges with Partner banks (e.g. sanctions challenges, missing reports) and provide feedback to the Partnerships person in Amsterdam regarding the challenges, to ensure there is appropriate escalation.
• Feedback Loop: Provide valuable insights and feedback to the Amsterdam team to help scale, optimize and automate financial processes.
• Strategic Partner: Act as a strategic sparring partner for commercial and regulatory stakeholders on merchant finance and treasury topics, focusing on the APAC region.
• Risk Mitigation: Identify and mitigate risks associated with APAC payouts to ensure operational excellence and regional compliance requirements 
• Innovation and Integrity: Promote innovation and uphold the highest standards of integrity in all financial operations in the region.

Who you are:

• Proven experience within finance, finance support and/or treasury functions.
• Strong understanding of Adyen’s accounting and technical systems in relation to our payout processes
• Excellent problem-solving and analytical skills
• Ability to work independently and as part of a global team.
• Exceptional communication and interpersonal skills.
• Experience with financial systems and automation tools is a plus.
• Strategic thinker with a focus on operational excellence and customer-centricity.
• Self starter and autonomous.

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our [CITY NAME] office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.